IT Support
NTT Training•Virginia Beach, VA
•Onsite
About The Position
The IT Support role helps support users with a wide range of desktop operating systems, applications, and mobile devices, plus network, virus, malicious software, and hardware support issues.
Requirements
- AAS degree in Computer Science or a related field (ECPI graduates strongly encouraged to apply)
- 0-5 years previous experience as a consumer support technician
- Excellent customer service skills
- Excellent oral and written communication skills
- Detail oriented
- Ability to lift 5-25 pounds safely
Responsibilities
- Install desktop operating systems.
- Configure and troubleshoot hardware.
- Monitor and respond to helpdesk requests.
- Gather support issues information and analyze the symptoms and figure out the underlying problem.
- Escalate helpdesk requests to tier 2 and tier 3 personnel.
- Assist students, faculty, and staff with access to IT services provided.
- Create student accounts before each term start.
- Manage the network cable plant.
- Configure and manage classroom images.
- Maintain software and hardware inventories.
- All other duties and responsibilities as assigned.
Benefits
- Comprehensive benefits program designed to help our faculty and staff stay healthy, feel supported, and maintain a work/life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
