IT Support

National Credit Recovery Inc•Mississauga, ON

5d•CA$45,000 - CA$55,000

About The Position

CXAi is a digitally powered, human delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are sought-after solutions partner for Omni Channel CX, Digital Transformation, Consulting and Technology solutions. We're a fast-moving startup on a mission to revolutionize the call centre industry using the power of AI and Large Language Models. We’re building intelligent systems to enhance customer experience, supercharge agent performance, and drive operational excellence. Through advanced conversational AI, we build systems that understand, adapt, and evolve with every conversation. Our platform powers decision-support tools and intelligent virtual agents helping call centers deliver faster, smarter, and more human customer service—where every interaction matters.

Requirements

Diploma or Degree in IT or related field or equivalent working experience
1-3 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience.
A+ Certification and certified/experienced with Commercial Desktops, Workstations and Notebooks Service
Solid experience and understanding of IT services and products.
Remote Desktop Support experience
Data backups
Enthusiastic about technology and willing to learn and stay on the cutting edge.
Experience with Windows10, and Office 365
PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS)
Client PC connectivity - Ethernet, TCP/IP and VPN
Strong customer service and troubleshooting skills
Ability to explain technical terms in plain English to end users.
Excellent critical thinking abilities and attention to detail.
Has problem-solving and debugging expertise and abilities.

Nice To Haves

A+ Certification, Network Certifications ITIL Foundations.

Responsibilities

Installing and configuring basic computer hardware operating systems and applications; replacing parts as required and perform maintenance procedures by following diagrams and written instructions to repair a fault or set up a system
Daily IT processing as required
Solarwinds MSP ticketing system, Solarwinds N-Central experience, or equivalent experience managing IT support tickets within a multi-site environment
Monitoring and maintaining computer systems and networks
Understanding of TCP/IP and networking and internet technologies
Talking to staff through a series of actions, to help set up systems or resolve issues
Documentation management
Troubleshooting system and network problems and diagnosing and solving hardware or software faults
Providing support, including procedural documentation and relevant reports
Supporting the roll-out of new applications
Setting up new users' accounts and profiles and dealing with password issues
Responding within agreed time limits to call-outs
Prioritizing and managing many open cases at one time
Rapidly establishing a good working relationship with coworkers and other professionals, such as software developers (where applicable)
Provide assistance in testing and evaluating new technology
Be helpful and understanding by providing the support you would want
Maintain a positive attitude as other daily tasks may be assigned
Ability to provide after hours and weekend support as needed