IT Helpdesk / US

Cynet•Tampa, FL

22h

About The Position

Cynet is looking for a highly organized and motivated IT Support Specialist to join our global IT team. This is a hands-on operations role that owns the full lifecycle of our employees’ IT equipment and access — from procuring and provisioning devices for new hires across multiple countries, to managing enrolled endpoints, to securely recovering assets and closing out access when employees depart. You’ll keep our global workforce productive from day one, working closely with IT, HR, Finance, and external hardware and logistics vendors to deliver fast, reliable support against tight onboarding deadlines and SLA targets. You’ll report directly to the Director of IT.

Requirements

At least 2 years of experience in IT support, helpdesk, or IT operations, ideally in a distributed/multi-region company — A must
Hands-on experience administering Microsoft 365 / Exchange, including mailbox management and account lifecycle — A must
Experience with endpoint management (Microsoft Intune) and Apple device management (Apple Business Manager) — enrollment, compliance, and device reset/imaging — A must
Experience with a ticketing/ITSM system (Zendesk or similar) and working to SLAs — A must
Solid troubleshooting across Windows and macOS, VPN/network connectivity, and account/MFA/lockout issues
Familiarity with IT asset procurement and basic finance workflows (purchase orders, vendor quotes)
Excellent organization and follow-through — able to drive many concurrent items (orders, shipments, onboardings, tickets) to closure
Strong communication and problem-solving skills; proactive, deadline-driven, and comfortable operating with autonomy
Team player who collaborates effectively across IT, HR, Finance, and external vendors
Fluent English (written and spoken)

Nice To Haves

Experience supporting a globally distributed workforce, including region-specific hardware sourcing — Advantage
Exposure to IT process automation and identity/HRIS integrations (e.g., HiBob) — Advantage
Familiarity with email security/compliance (Proofpoint) and privileged-access tooling (Admin By Request) — Advantage
Basic virtualization/infrastructure exposure (vCenter/VMware, VM provisioning, software licensing) — Advantage
Hands-on experience with AI assistants (e.g., Microsoft Copilot, ChatGPT, Claude) and AI coding tools (e.g., Claude Code, Codex) to streamline support, documentation, and automation tasks — Advantage

Responsibilities

Own the support for the North America users including resolving a steady stream of helpdesk tickets, spanning login/access, email, VPN/network, device reformatting, and hardware troubleshooting, working within SLA targets
Own global IT onboarding — coordinate, configure, and ship equipment for new hires across multiple regions (e.g., US, Germany, Italy, Poland, Canada), accounting for region-specific needs such as keyboard layouts and local sourcing
Provision and enroll devices end to end — factory reset, enroll in Apple Business Manager, sync to Microsoft Intune, validate compliance, and prepare machines for shipment
Raise purchase orders and finance records for new equipment, obtain and review vendor quotes, and maintain standardized hardware catalogs across regions
Manage shipping and logistics (e.g., FedEx) — including tracking, accessories, and hitting employee start dates
Execute offboarding — arrange equipment return, convert mailboxes to shared, set forwarding rules, disable accounts, and maintain audit logs
Administer devices and identities across Microsoft 365 / Exchange, Intune, and Apple Business Manager, including account enable/disable, lockouts, and access restoration
Support HRIS-driven identity sync (HiBob) and troubleshoot sync and data-exposure issues
Act on email security and compliance findings (e.g., mailbox auto-forward risk, Proofpoint quarantine) and support privileged-access tooling (Admin By Request)
Support infrastructure changes and lightweight IT automation — coordinate vCenter/VMware migrations and VM provisioning, and help build automated account-lifecycle and approval workflows in partnership with HR