IT Helpdesk Intern

Art of Problem Solving • San Diego, CA

1d • Onsite

About The Position

As the IT Helpdesk Intern, you will support the AoPS IT team by assisting with day-to-day helpdesk operations, device management, and user account administration. This is a hands-on role designed to give interns real exposure to IT systems and workflows in a fast-paced, education-technology environment. Working alongside experienced IT staff, you will develop practical skills across our core toolset: JumpCloud, Google Workspace, Freshservice, and Slack.

Requirements

• Current enrollment in or recent completion of a degree or certification program in Information Technology, Computer Science, or a related field
• Basic familiarity with macOS and/or Windows operating systems
• Some exposure to IT concepts such as user account management, networking basics, or device troubleshooting (coursework counts)
• Strong problem-solving instincts and a willingness to dig into unfamiliar systems
• Clear communication skills with the ability to explain technical issues to non-technical users
• Comfort working in a ticketing system or similar structured workflow tool

Nice To Haves

• Experience with Google Workspace, Slack, and/or Zoom is a plus, but not required
• Familiarity with MDM platforms (e.g., JumpCloud, Jamf, Intune) or cloud identity providers is a plus, but not required

Responsibilities

• Monitor and respond to helpdesk tickets in Freshservice, triaging requests and escalating to senior technicians as needed
• Assist with hardware setup and configuration, including laptops, monitors, docking stations, keyboards, and peripherals
• Support new employee onboarding by provisioning accounts in Google Workspace and JumpCloud, and preparing devices for day-one readiness
• Assist with offboarding tasks, including account suspension and equipment retrieval, under the direction of senior IT staff
• Support software deployment and device management tasks via JumpCloud MDM, including policy checks, app installs, and compliance follow-up
• Assist with routine maintenance tasks such as OS updates, antivirus scans, and device audits
• Contribute to knowledge base documentation in Slab, drafting how-to guides and SOPs for common IT procedures
• Provide Tier 1 support for Google Workspace, Slack, Zoom, and other commonly used applications

Benefits

• Multiple options for Medical, Dental and Vision plans
• 401(k) with company match
• PTO Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree