IT Intern - Helpdesk

McKee Foods•Collegedale, TN

9h•$21•Onsite

About The Position

McKee Foods Corporation is seeking an Intern to join our IT Helpdesk Team in Collegedale, TN. Kick-start your IT career and learn from a great team of technical support professionals! As an IT HelpDesk Support Intern at McKee Foods, you will provide first-line technical support, troubleshoot software and system access issues, and learn the fundamentals of enterprise IT service management. You will be an active part of the team that fields and resolves Help Desk requests (via phone, email, and online platforms), making this a fantastic opportunity to practice your technical troubleshooting and customer service skills. Make McKee Foods a stable part of your education plan, and you will develop the technical, business, and collaborative mindsets needed to become a well-rounded Information Technology professional.

Requirements

Current enrollment in an AS, BS, or MS degree program in IT or related field
Basic knowledge of end-user support and a strong curiosity about IT processes, tools, and workflows
Eagerness to learn, adapt, and apply foundational IT knowledge, viewing mistakes as valuable learning opportunities
Excellent customer-support and communication skills, with a proactive approach to asking questions and seeking clarity on tasks
Ability to take ownership of assigned work, accurately document troubleshooting steps, and deliver to expectations
Ability to work effectively and collaboratively within a team environment, seeing the value in team contributions
Acts in accordance with high ethical standards and data privacy best practices

Nice To Haves

3.0 GPA or higher on a 4.0 scale
Previous employment in a customer-facing service industry role (e.g., retail, food service, hospitality), demonstrating the ability to handle customer needs with empathy, patience, and professionalism
Introductory knowledge of network troubleshooting (connectivity, DNS, DHCP) and basic troubleshooting of common Google Workspace applications
Functional knowledge of or interest in ITSM tools (like FreshService/FreshDesk) and a basic understanding of ITIL practices
Interest in or progress toward foundational IT certifications such as CompTIA (e.g., A+, Network+), ITIL Foundations, or HDI-CSR

Responsibilities

Provide first-line technical support for computer applications, system access, and basic hardware issues, primarily assisting users from your desk
Respond promptly to support requests via telephone, email, and online ticketing platforms with a positive attitude and professionalism
Document, track, and monitor issues using our ITSM tools (such as FreshService), identifying and resolving basic technical issues following standard procedures
Identify and troubleshoot common issues with Windows and iOS operating systems, Google Workspace, and introductory network connectivity (DNS, DHCP)
Escalate complex issues to higher-tier support while proactively seeking clarity and viewing the escalation process as a learning opportunity
Follow IT security guidelines and best practices in all troubleshooting efforts
Participate in some team discussions, providing input when appropriate, and collaborating on team problem-solving