Helpdesk Intern

Nabors • Houston, TX

5d • Onsite

About The Position

Nabors is seeking high performing interns for our Help Desk Support team. This role will provide hands-on support for resolving routine troubleshooting technology inquiries and service needs for internal technology customers. Provide high customer service and support to all levels of computer users following service ticket procedure utilizing Nabors Help Desk process & procedures. Build your skills and knowledge in real-life business scenarios. Internship based in Houston, TX.

Requirements

• Must be enrolled in college in a computer science, information systems curriculum or related field
• Experience in installing, administrating and maintaining Microsoft Office applications, desktop operating systems and PCs preferred
• Possesses working knowledge of standard end user hardware and software
• Able to address most issues by following established procedures
• Proven ability to work within a team environment as well as independently, multi-task
• Adapt to frequent change
• Proven customer service skills
• Strong oral and written communication skills
• Candidates must be currently authorized to work in the United States on a full-time basis. Nabors does not provide work visa sponsorship for this position, now or in the future.

Responsibilities

• Handle level 1 ticketing issues and escalating issues to senior team members as necessary
• Serves as the primary point of contact for client assistance, resolves IT tickets for basic end-user PC support, server, and hardware inquiries by applying standard procedures, including ensuring compliance with applicable regulations
• Performs help desk duties in a call center environment with strong end-user focus
• Documents steps taken for resolving routine requests, keeps customer history up to date using appropriate documentation methods
• Maintains composure and a professional manner at all times, including in stressful situations with clients; understands when to escalate customer concerns to the next level
• Works directly with clients to troubleshoot and ask effective questions to fully diagnose the root cause of a problem
• Performs additional duties as required

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree