Intern-IT Helpdesk Tech - Fall 2026
About The Position
North Atlantic Industries (NAI) is a leading provider of embedded electronic solutions for the military, aerospace, and industrial markets. We are seeking an IT Helpdesk Tech Intern for Fall 2026 to provide first-level technical support. This role involves responding to user requests, diagnosing and resolving hardware and software issues, and supporting daily technology needs. The intern will research technical questions, follow help desk procedures, and assist with computer deployments and network connectivity. NAI is recognized as a Top Workplace with a collaborative culture, team-building events, and an employee game room.
Requirements
- Currently enrolled or experience in Computer Science, Information Technology, or a related field.
- Computer proficiency with Windows operating systems and Microsoft Office applications.
- Excellent interpersonal, verbal, and written communication skills.
- Ability to safely work at heights using ladders to install and maintain IT equipment and cabling.
- Ability to lift up to thirty (30) pounds of computer equipment and IT hardware of various sizes multiple times per day from the floor, overhead, or while reaching over or around obstacles.
- Ability to learn new technologies quickly and work effectively in a team environment.
Nice To Haves
- Basic understanding of computer hardware, networking, and troubleshooting techniques.
- Customer service experience in a professional environment.
- Self-motivated with a strong willingness to learn and develop technical skills.
- Strong time management, organization, and problem-solving skills.
Responsibilities
- Diagnose and resolve basic hardware, software, printer, and peripheral issues.
- Respond to requests for technical assistance via phone, email, or in person.
- Research technical questions using available information resources and follow standard helpdesk procedure.
- Set up, configure, deploy, relocate, and decommission computers, laptops, monitors, and other IT equipment.
- Install, terminate, and test network cabling to support workstation and network connectivity.
- Support user account administration, password resets, and basic access requests.
- Perform routine maintenance on computer systems, including software updates, equipment replacements and preventative maintenance.
- Assist with conference room technology setup and troubleshooting for meetings and presentations.
- Escalate unresolved technical issues as appropriate and perform other duties as assigned.
Benefits
- Internship salary is based on position and academic year standing.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
