IT HelpDesk
American Financing Corporation•Aurora, CO
•Onsite
About The Position
The Tech Support/Help Desk candidate will provide support to internal employees by troubleshooting incidents and supporting various requests. This is a vital role to the organization and the ideal candidate demonstrates effective and clear communication skills.
Requirements
- 2+ years of prior experience as a Tech Support/Help Desk associate
- Proficiency in PC operating systems, software, hardware, system administration
- Basic LAN knowledge
- Networking skills and VOIP Phone knowledge a plus
- Proficient in documenting steps taken towards providing client solutions
- Excellent written and verbal communication skills
- Willingness to learn and work as a team
- High School diploma/GED required
- Local Candidates as this role will need to be onsite.
Responsibilities
- Provide support to clients by helping identify and solve various issues
- Communicate effectively to guide clients through the steps necessary to correct issues
- Set up and move user workstations, laptops, printers and provide software updates to computers in the network
- Troubleshoot skills for hardware issues and the ability to replace hardware on malfunctioning computers/servers
- Willingness to help in various facilities tasks when needed
- Ability to take initiative and problem solve with minimal direction/supervision
- Ability to work well in fast paced, high volume environment
Benefits
- Medical
- Dental
- Vision
- 401k
- Paid time off and sick days
- Paid holidays
- Long-term paid disability
- Paid maternity and bonding leave
- Full desk equipment provided
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
