IT Helpdesk Specialist

Mark Taylor Residential•Scottsdale, AZ

2d•Onsite

About The Position

At Mark-Taylor, we believe our success starts with our people. For over 40 years, we’ve built and managed Arizona’s most beautiful apartment communities while fostering a culture centered on people, excellence and growth. We are proud to be recognized as Ranking Arizona’s #1 Multifamily Builder and Manager, a Best Place to work in Multifamily, and a Healthiest Employer by the Phoenix Business Journal, and more. Our communities are growing and so is our corporate team! We’re hiring an IT Helpdesk Specialist I at our corporate office in Scottsdale, AZ.

Requirements

One or more years of experience in technical support, help desk, desktop support, or a similar customer service and technology role; relevant education or certifications may substitute for experience.
Working knowledge of Windows operating systems, Microsoft 365 applications, mobile devices, printers, and common business technologies.
Basic understanding of user account administration, multifactor authentication, permissions, and network connectivity.
Strong troubleshooting, communication, customer service, organization, and time management skills.
Ability to prioritize multiple requests while following established processes and procedures.
High school diploma or equivalent required.
Valid driver's license with the ability to travel to supported locations as needed.

Nice To Haves

Associate's or Bachelor's degree in Information Technology or a related field is preferred.
CompTIA A+, Network+, Microsoft 365 Fundamentals, Azure Fundamentals, or similar industry certifications is preferred.
Experience with Microsoft Entra ID, Active Directory, Microsoft Intune, Apple Business Manager, and enterprise ticketing systems is preferred.

Responsibilities

Serve as the primary point of contact for IT support requests, delivering timely and professional technical assistance to employees across the organization.
Troubleshoot and resolve hardware, software, Microsoft 365, mobile device, printer, and connectivity issues while accurately documenting support requests and resolutions.
Support user account administration, including password resets, access requests, employee onboarding and offboarding, and Microsoft 365 account management.
Configure, deploy, maintain, and troubleshoot Windows computers, mobile devices, peripherals, and other endpoint technologies while maintaining accurate asset records.
Provide technology support for corporate offices and residential communities, including workstations, conference room equipment, and other business technologies.
Escalate complex technical issues to senior IT team members with thorough documentation and diagnostic details.
Create and maintain technical documentation, knowledge base articles, and standard operating procedures that support efficient service delivery.
Follow established cybersecurity, identity verification, and compliance standards to help protect company systems and information.
Participate in technology deployments, equipment refreshes, office moves, and other IT initiatives while delivering outstanding customer service.