Sysadmin IT/HelpDesk

VulnCheck•Maryland, MD

4d•Remote

About The Position

VulnCheck is looking for a Sysadmin IT/HelpDesk to own the internal IT experience for a fully remote team — from helpdesk support and onboarding/offboarding to the accounts, permissions, and device policies that keep the company running securely and smoothly. This position sits within the Information Security function and is a great fit for someone who wants hands-on ownership of real remote and local infrastructure, not just ticket triage.

Requirements

2-4 years of experience in systems administration, IT support, or a helpdesk role, ideally supporting a remote or distributed workforce
Hands-on experience with user/account lifecycle management (onboarding, offboarding, access provisioning) across SaaS and cloud platforms
Familiarity with identity and access management concepts (SSO, role-based permissions, least privilege)
Experience administering an MDM/endpoint management solution (e.g., FleetDM, Jamf, Intune, or similar)
Comfort working with Google Workspace or a comparable business productivity suite.
Strong written communication skills — able to write clear how-to documentation and training materials
Ability to work independently and manage competing requests in a remote-first, fast-paced environment

Nice To Haves

Exposure to AWS IAM or other cloud provider access management
Experience supporting compliance programs (SOC 2, Cyber Essentials, or similar) or working with compliance automation tools (e.g., Drata)
Familiarity with basic scripting (Bash, Python, or similar) to automate routine account or device tasks
Prior experience building or improving onboarding/offboarding checklists or IT runbooks

Responsibilities

Own the internal experience: Be the first and best point of contact for every employee's IT needs, from their first day to their last. This role enables the company to be agile and move quickly providing day to coordination and support to a growing team. Work directly with identity, device management, Security tooling and access control systems used across a modern Multi Cloud native company.
Grow your impact: As the team and stack grow, help shape onboarding automation, access review processes, and IT documentation from the ground up.
Work close to security: Partner directly with the VP of Information Security on access reviews, evidence collection, and least-privilege practices. The day to day decisions around process and practice directly impacts the security of the company.
Serve as the primary point of contact for internal helpdesk requests — troubleshooting hardware, software, account, and connectivity issues for a fully remote workforce
Own end-to-end employee onboarding and offboarding: provisioning and deprovisioning accounts, devices, and application access on a predictable.
Manage user accounts, groups, and role-based permissions across core business systems (identity provider, Google Workspace, cloud consoles, and internal tools)
Administer and maintain endpoint/device management (MDM) policies, ensuring laptops and devices meet company security and compliance baselines
Develop and deliver internal training — new hire IT orientation, security awareness basics, and how-to documentation for common employee requests
Support light security operations, including periodic access reviews, evidence collection for compliance audits, and flagging anomalies for the VP of Information Security
Maintain accurate, up-to-date documentation for IT processes, account inventories, and asset tracking
Identify recurring pain points and propose small process or automation improvements to reduce manual, repetitive work