Analyste Support IT / IT Support Analyst
About The Position
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs. We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it? In this role, you will contribute to the management of internal IT services. As a Level 2 IT Support Analyst, you will act as the second point of contact for employees requiring technical assistance. You will be responsible for diagnosing, resolving, and documenting Level 2 incidents and requests, while providing direct support for workstations and user accounts.
Requirements
- Strong multi-technology problem-solving skills
- Minimum 3 years of experience with Microsoft O365 and Azure administration
- Good knowledge of Microsoft O365 products
- Solid understanding of Active Directory (user management, groups, security)
- Knowledge of corporate networks (TCP/IP, network protocols)
- Experience with Windows and macOS
- Ability to generate O365 reports (analysis, audits, projects)
- Excellent documentation and technical writing skills
- Strong communication skills across different stakeholders
- Experience with help desk/ticketing tools
- Ability to manage small projects and mentor junior team members
Nice To Haves
- Experience with AS400 and Lotus Notes
Responsibilities
- Provide excellent customer service at all times
- Deliver Level 2 technical support to employees (PC, network, hardware) via phone, email, Microsoft Teams, or onsite
- Maintain and administer IT platforms used by the IT team
- Provide technical guidance and training to internal users
- Install and configure workstations and IT equipment
- Manage user account-related requests
- Collaborate with various teams across Keyloop
- Ensure adherence to SLAs (Service Level Agreements)
- Monitor and resolve user incidents (remotely or onsite)
- Track, document, and manage tickets via the ITSM tool
- Maintain user and system security
- Recommend improvements to IT processes
Benefits
- Pay and benefits reflect performance
- Investment in development
- Culture that fosters support and unbridled collaboration
- AI tools to boost creativity and productivity
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
