IT Support Analyst
Truist•Charlotte, NC
•Onsite
About The Position
Delivers foundational technical support and assistance by troubleshooting and resolving basic hardware, software, and digital service issues to ensure seamless user access and minimize operational disruptions. Works under moderate supervision to deliver timely solutions. This is a fully onsite position. Candidates must be available to work five days per week.
Requirements
- High school diploma or equivalent education and prior relevant work experience.
- Minimum of 2 years of experience in technical support.
- Knowledge in information systems networks.
Nice To Haves
- Associate degree or coursework in an IT-related field.
- Experience in the financial services industry.
- Understanding of technical support solutions, methodologies, processes, and systems.
Responsibilities
- Assists in the tracking, diagnosis, and resolution of basic technical problems, ensuring timely resolution.
- Troubleshoots routine hardware, software, and network problems to restore service and functionality under moderate supervision.
- Escalates unresolved or complex issues to higher-level support teams following established procedures.
- Supports deskside device setup, maintenance, and user assistance as needed.
- Documents support activities and user interactions accurately in the ticketing system.
- Follows established technology standards, policies, and procedures.
- Supports daily activities within technical support teams.
- Checks and makes minor adjustments to technical support work methods to solve routine problems.
Benefits
- medical
- dental
- vision
- life insurance
- disability
- accidental death and dismemberment
- tax-preferred savings accounts
- 401k plan
- vacation
- sick days
- paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
