IT Support Analyst

Transcat, Inc.•Burnsville, MN

3d•$23 - $28•Onsite

About The Position

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities. We fulfill this promise through our employees, who live Our Values every day, the Transcat Way. Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve. Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? Here’s what Transcat has to offer— Work that matters A values-based culture where people care about each other and the work they do together Flexibility Training and development to accelerate learning and career advancement Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE! Pay Range: $23.00 - $28.00 / hr Position Summary Installs and supports hardware and software systems. Provides technical assistance and training to system users by performing the following duties.

Requirements

The knowledge of Microsoft Office software (Outlook, Word, Excel, etc.)
The knowledge of the following Operating systems; Windows
The knowledge of basic networking best practices
Organizational skills
The ability to learn and understand new hardware and software
The ability to work in a team environment
The ability to make a technical problem/solution make sense to a non-technical person

Nice To Haves

Knowledge of database software and project management software
Knowledge of Helpdesk software
Knowledge of the following Operating systems; OS400, Linux, Windows Server, macOS, IOS, and Android platforms

Responsibilities

Coordinates software and hardware implementation plans.
Oversees tasks as directed by the IT Helpdesk Manger.
Installs hardware and peripheral computer components.
Supports the Infrastructure department in maintaining network equipment.
Monitors business critical systems and takes corrective action to ensure system up time.
Loads specified software packages such as operating systems, word processing, database, or spreadsheet or business applicable programs into computer.
Monitors telephone systems. Implements changes to system configurations to meet business requirements including; adds, moves, and changes.
Enters commands and observes system functions to verify correct system operation.
Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
Instructs users in use of equipment, software, and manuals.
Recommends or performs minor remedial actions to correct problems.
Coordinates activities with IT Helpdesk Manager.
Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
Interviews users to collect information about problems and leads user through diagnostic procedures to determine source of error.
Determines whether problem is caused by hardware or software.
Logs and tracks calls and maintains history records and related problem documentation.
Trains users on software and hardware
Other duties as directed.