IT Support Technician
About The Position
At Maersk, we are looking for an IT Support Technician to join our North America IT team in Charlotte, NC. In this onsite role, you will provide hands-on technical support to employees, maintain workplace technology, support local infrastructure, and help deliver an excellent end-user experience. You will work closely with the Global Service Desk, remote support teams, vendors, and business stakeholders while acting as a trusted local technology partner. The role reports to the Area IT Lead. We offer work in a global technology environment supporting critical business operations across Maersk. Collaborate with regional and global IT teams while gaining exposure to workplace technology, infrastructure support, and technology projects. Contribute to continuous improvement initiatives and the adoption of modern workplace solutions, including Microsoft Copilot and approved AI tools. Build your technical and professional skills in a customer-focused environment that values ownership, collaboration, and learning.
Requirements
- Experience providing onsite IT support, workplace technology support, or infrastructure support within a corporate environment.
- Strong knowledge of Windows 11, Microsoft 365, desktop hardware, printers, and end-user device troubleshooting.
- Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, LAN, and structured cabling.
- Ability to manage multiple priorities while maintaining high service standards and meeting agreed service levels.
- Excellent communication and interpersonal skills, with the ability to support both technical and non-technical users.
- A proactive, self-directed approach with strong ownership, accountability, and problem-solving skills.
Nice To Haves
- Relevant technical education, certifications, ITIL knowledge, or equivalent practical experience are considered an advantage.
Responsibilities
- Provide onsite technical support for incidents and service requests requiring physical intervention.
- Support laptops, desktops, printers, mobile devices, meeting room technology, and related peripherals.
- Deliver high-quality support for Microsoft 365, Windows environments, standard applications, and workplace technology.
- Manage hardware lifecycle activities, including deployment, inventory management, refresh, repair coordination, and decommissioning.
- Assist with basic troubleshooting of networking, Wi-Fi, LAN connectivity, cabling, and local infrastructure components.
- Support technology deployments, office moves, upgrades, and other local IT projects.
- Provide professional support to employees at all levels, including executive and VIP stakeholders, while ensuring clear communication and follow-through.
Benefits
- Work in a global technology environment supporting critical business operations across Maersk.
- Collaborate with regional and global IT teams while gaining exposure to workplace technology, infrastructure support, and technology projects.
- Contribute to continuous improvement initiatives and the adoption of modern workplace solutions, including Microsoft Copilot and approved AI tools.
- Build your technical and professional skills in a customer-focused environment that values ownership, collaboration, and learning.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
