IT Support Technician

VALLEY NATIONAL GROUP•Bethlehem, PA

About The Position

Valley National Group is seeking a motivated and service-oriented IT Support Technician to join our growing technology team. This position works closely with the Vice President of Technologies to support employees across the organization while helping maintain a secure, reliable, and innovative technology environment. This is an excellent opportunity for an early-career IT professional who enjoys solving technical problems, helping others, and learning emerging technologies, including Artificial Intelligence (AI) tools and Microsoft 365 solutions.

Requirements

0-3 years of IT support, help desk, technical support, or related experience.
Internship experience is welcomed.
Experience supporting Microsoft Windows environments is a plus.
Experience or familiarity with: Microsoft 365 Administration and Support, Windows Operating Systems, PC and Laptop Troubleshooting, Network Connectivity Fundamentals, User Account Administration, Basic Cybersecurity Concepts, Audio/Visual and Conference Room Technology, Artificial Intelligence and Automation Tools
Strong customer service mindset
Excellent communication and interpersonal skills
Strong problem-solving abilities
Ability to manage multiple priorities
Attention to detail and follow-through
Desire to learn and grow professionally
Positive attitude and team-oriented approach
Commitment to professionalism and confidentiality

Nice To Haves

Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field preferred.
Equivalent education and experience will be considered.
Microsoft Copilot
ChatGPT or similar AI platforms
AI-assisted research, documentation, workflow improvement, or automation
Emerging technology trends and continuous learning

Responsibilities

Provide technical support for hardware, software, printers, mobile devices, phones, and connectivity issues.
Set up, configure, and troubleshoot desktops, laptops, monitors, and other technology equipment.
Support Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, Word, Excel, and PowerPoint.
Assist with employee onboarding and offboarding, including account setup and equipment deployment.
Help maintain technology inventories, documentation, and support procedures.
Support cybersecurity initiatives, endpoint security, and user access management.
Assist employees with approved AI technologies, including Microsoft Copilot and other business productivity tools.
Research emerging technology solutions and contribute to process improvement initiatives.
Work with technology vendors and service providers on support requests and projects.
Participate in technology upgrades, deployments, and ongoing maintenance efforts.