IT Support Technician

TEKsystems • Opelika, AL

4d • $20 - $35 • Onsite

About The Position

We are seeking a customer-focused IT Support Technician to provide both Level 1 and Level 2 technical support in a fast-paced environment. This role is ideal for someone who enjoys troubleshooting a variety of technical issues, delivering excellent customer service, and expanding their technical skillset through hands-on experience and project involvement.

Requirements

• Experience providing Level 1 and Level 2 technical support in a help desk or desktop support environment.
• Strong troubleshooting skills across hardware, operating systems, and common business applications.
• Experience supporting user accounts, access permissions, and endpoint devices.
• Familiarity with desktop administration, system support, and IT service management processes.
• Excellent communication and interpersonal skills, with the ability to interact confidently with all levels of the organization.
• Self-motivated, adaptable, and eager to learn new technologies and processes.
• Ability to manage multiple priorities while maintaining attention to detail.

Nice To Haves

• Strong customer service mindset and professional demeanor.
• Willingness to learn and continuously improve technical skills.
• Comfortable working independently as well as part of a team.
• Versatile "jack-of-all-trades" approach to supporting a broad range of IT needs.
• Interest in long-term growth and advancement opportunities within IT.

Responsibilities

• Provide end-user support for hardware, software, account access, and peripheral devices.
• Troubleshoot and resolve issues related to user accounts, permissions, printing, and network-connected devices.
• Respond to, document, and manage support requests through a ticketing system.
• Diagnose and resolve desktop and workstation issues in a timely manner.
• Escalate complex issues when necessary while maintaining clear communication with users and stakeholders.
• Assist with onboarding, device deployment, and general IT operations support.
• Participate in IT projects and improvement initiatives as assigned.
• Maintain accurate documentation of support activities, procedures, and resolutions.
• Deliver exceptional customer service while supporting employees across the organization.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed