Level 2 IT Support for MSP
About The Position
We're looking to add a skilled IT Support Technician to our established MSP team, with responsibilities split between remote support and in-person work. This position includes on-location duties at our Baton Rouge office. For applicants living outside the area, relocation assistance may be offered. Passionate about IT and ready for a rewarding challenge? Join Trust IT’s team in Baton Rouge, where we solve tech problems through innovation and teamwork. You'll grow your skills, earn certifications, and advance in a supportive, fast-paced environment focused on learning and development. We’re looking for motivated, customer-focused technicians who perform well under pressure and are eager to grow. At Trust IT, each day brings new opportunities to learn, collaborate, and make an impact. You’ll be supported by teammates and encouraged to help others grow too.
Requirements
- Outstanding Customer Service Skills
- At least 3 years in an IT support role, with MSP experience strongly preferred
- Proficiency in configuring firewalls, switches, wireless systems, and VLANs
- Familiarity with Windows Servers, Active Directory, Group Policy, and Microsoft 365 administration
- A foundational understanding of technologies like Hyper-V.
- Skilled in desktop hardware repair, drive replacement, disk imaging, operating system installations, malware removal, and troubleshooting email systems
- A self-motivated individual who can thrive independently or collaboratively, and maintain confidence when working with clients, even in challenging situations
Responsibilities
- Delivering in-person and project-based IT support to clients in your local area.
- Regularly visiting client sites to diagnose and fix issues involving computers, networks, servers, internet connectivity, and related systems.
- Providing remote support services and managing client projects when not scheduled for on-site visits.
- Logging all support actions—both remote and on-site—in our ticketing system.
- Ensuring client information stays current.
- Supporting our deployment team with setting up servers, networks, workstations, and other technical projects that require additional help.
Benefits
- Competitive pay that values your time and talent
- Hourly compensation with clear paths to raise and promotion
- Support in learning business processes and building client relationships
- Flexible hybrid work after onboarding
- Great compensation
- Eight Paid Holidays
- Paid Time Off
- Simple IRA
- Relocation funds available for the right candidate
- Work directly with the business owner
- A clear roadmap for your career and the dedicated support to help you achieve it
- Flex scheduling
- Financial support for approved certifications
- QSEHRA Healthcare Program
- Cell phone reimbursement
- Mileage reimbursement
- Quarterly Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
