IT Support Technician

Strategic Resources Inc•Remote, US, VA

1d•$45,000 - $55,000•Remote

About The Position

Responsible for providing end-user technical support, maintaining IT systems and services, and ensuring compliance with organizational IT policies and standards. The IT Support Technician will support daily operations including troubleshooting hardware/software issues, managing user accounts, administering Microsoft 365 services, and maintaining system integrity through patching and monitoring activities.

Requirements

At least one (1) year of experience in IT support, help desk, or a related technical role.
Strong customer service and communication skills.
Experience with Microsoft 365 administration and support.
Familiarity with ticketing systems and IT service management (ITSM) practices.
Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
Experience with Windows operating systems and standard desktop applications.
Ability to manage multiple tasks and work in a fast-paced environment.
Strong problem-solving and troubleshooting skills.
Must be able to obtain and maintain a favorable background investigation.
Must be a U.S. Citizen.
Proficient in English, both written and oral.

Nice To Haves

Experience with asset management tools and inventory tracking systems preferred.
IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

Responsibilities

Respond to and resolve trouble tickets in a timely and professional manner, ensuring high levels of customer satisfaction.
Provide technical support for desktops, laptops, mobile devices, printers, and related peripherals.
Perform user account administration, including account creation, modification, password resets, and access control.
Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
Perform system patch management to ensure operating systems and applications are up-to-date and secure.
Monitor and verify completion and integrity of daily system backups; escalate and remediate failed backups as needed.
Maintain hardware and software inventory, including asset tracking, lifecycle management, and documentation.
Install, configure, and troubleshoot software and hardware components.
Assist with onboarding and offboarding processes, including system access and equipment provisioning.
Document technical procedures, solutions, and knowledge base articles.
Monitor system performance and escalate issues to senior IT staff when necessary.
Ensure compliance with cybersecurity policies, procedures, and best practices.
Provide basic network troubleshooting, including connectivity and access issues.
Support IT projects, upgrades, and deployments as assigned.
Perform routine maintenance of IT systems and equipment.
Provide user training and guidance on IT systems and applications.