IT Support Technician
Access Systems - Operations & Service•Waukee, IA
•Onsite
About The Position
Access Systems, a dynamic and fast-growing company, is hiring an IT Support Technician in Waukee. This customer-facing role is focused on answering incoming support requests, troubleshooting end-user issues, documenting work clearly, and helping customers get back to work quickly. This is a great fit for someone who enjoys solving problems, talking with customers, working through a ticket queue, and learning in a fast-paced team environment. Compensation up to $24/hour.
Requirements
- 1–2 years of help desk, technical support, customer service, or related experience.
- Strong verbal communication and customer service skills.
Nice To Haves
- IT degree, certification, internship, or hands-on technical experience preferred.
Responsibilities
- Work through incoming help desk tickets for customers.
- Communicate with customers by phone and email to troubleshoot issues and confirm resolution.
- Document ticket updates clearly and work with the team to escalate issues when additional support is needed.
- Work closely with Technical Account Managers and other team members to support customers and resolve issues.
Benefits
- Hands-on training with the opportunity to shadow our current technicians.
- Full Benefits Package, including Medical, Dental, and Vision Insurance.
- Matching 401(k) Retirement Savings Plan.
- Continuous Training Opportunities and Career Advancement.
- Company Events, Team Events, Holiday Banquets, and Incentive Trips.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
