IT Support Technician

Leonardo DRS, Inc. • Fort Walton Beach, FL

2d

About The Position

As an IT Support Technician, you will support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.

Requirements

• Associate’s degree in business administration, management information systems, mathematics, information technology, computer sciences, a related field, equivalent experience or associate level vendor certification(s)
• Education or knowledge of the principles, methods, and techniques used in troubleshooting and support
• Understanding of principles, methods, and techniques used in all phases of installation, administration and maintenance of IT and business systems and Commercial Off-the-shelf (COTS) applications
• 2+ years of directly related experience in IT support
• Strong verbal, written and interpersonal communication skills
• Ability to work independently as well as cooperatively in a team-oriented environment
• Ability to successfully interact with all levels of management, other IT professionals and end-users
• Strong analytic and problem-solving skills
• Is open and responsive to change and demonstrates a commitment to the process of continuous improvement by identifying and responding actively and with sensitivity to the needs of all customers

Nice To Haves

• Certification(s) (e.g., Network +, A+) are preferred for relevant systems

Responsibilities

• Install, diagnose, repair, maintain, and upgrade hardware and equipment to ensure optimal workstation performance. Troubleshoot issues promptly and provide end-user training as needed.
• Respond to service calls, prioritize requests, and resolve PC and hardware issues. Analyze and diagnose complex problems, recommending and implementing solutions.
• Install, configure, test, maintain, and troubleshoot workstation software, hardware, and networking peripherals. Maintain an inventory of IT assets, tracking hardware failures and repairs.
• Monitor PC performance, provide reports, and recommend upgrades or repairs. Perform routine system maintenance and escalate vendor service calls when necessary.
• Conduct research on computer products, evaluate options, and write technical specifications for purchases. Maintain knowledge of hardware contracts and coordinate installations.
• Implement systems based on industry best practices to meet business objectives, ensuring data and network security.

Benefits

• medical
• dental
• vision coverage
• company contribution to a health savings account
• telemedicine
• life and disability insurance
• legal insurance
• 401(k) savings plan
• wellness programs
• programs and activities to support career-growth, professional development, and skill enhancement
• flexible work schedules with our 9/80 program
• competitive vacation
• health/emergency leave
• paid parental leave
• community service hours

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree