IT Support Technician

Tr’ondëk Hwëch’in Government•Dawson City, YT

5d•Onsite

About The Position

Under the direction of the Senior Information Advisor, the position performs a variety of support duties to ensure smooth delivery of technology services. The incumbent will assist in the operation of computer hardware and software installation and will perform a broad range of customer assistance, equipment maintenance and repair. These tasks will include preparing and deploying user workstations, providing support to jëje-in on computer and printer related issues, recording work and resolving issues in the TH helpdesk system, assisting in purchasing and maintaining TH Government IT inventory, contribute to jëje-in knowledge base website, and preparing network cabling. The position will exercise judgement and creativity in selecting and applying procedures correctly and determines when to refer problems to supervisor.

Requirements

Completion of Grade 12, supplemented by a diploma or course work focusing on computer systems and technical support to users on computing issues. An equivalent combination of experience, education and skills may be considered.
Experience providing IT Customer support.
Knowledge of personal computers and end user software applications.
Understanding of data processing and networking principles.
Mechanical aptitude to perform routine workstation, server and network hardware/software preventative and maintenance activities.
Knowledge of networking technology, including software, hardware, operating systems, and industry standards.
Knowledge of TCP/IP based networks.
Criminal Record Check with Vulnerable Sector Screening.
Class 5 Driver’s License with clear driver’s abstract.
Standard First Aid Certification
TH101 Cultural Awareness training.