IT Support Technician

Danaher Corporation•Boulder, CO

8d•$34 - $41•Onsite

About The Position

The IT Support Technician is responsible for all operational aspects of support functions. Effective interpersonal skills matched to strong technical skills are key to this position. This role serves as an on-site technician, working closely with our users, business applications, network, servers, and information security and will require on-call support rotation. While this role will primarily support our Sunnyvale, California operations, an IT Support Technician will also provide assistance to our associates working remotely and globally. This position reports to the IT Support Services Manager (U.S.) and is part of the Information Technology team. This role is in Boulder, Colorado and will be an on-site role. In this role, you will have the opportunity to: Install, configure, and troubleshoot a wide variety of hardware and software solutions through phone, web, and in-person support channels. Supported technologies include workstations, printers, thermal label printers, laboratory equipment, cameras, and other end-user devices, as well as both commercial and internally developed business applications. Manage, prioritize, and resolve incidents and service requests through the IT service management (ITSM) system, ensuring issues are addressed within established service levels while providing timely communication and a positive support experience for end users. Create, maintain, and improve technical documentation, knowledge articles, and support procedures to enable users and IT team members to complete recurring tasks efficiently and consistently while promoting knowledge sharing across the organization.

Requirements

High School diploma or higher with 2+ years of experience supporting end-users in person, via phone, and in an enterprise IT environment.
Demonstrated experience supporting Apple and Microsoft enterprise environments is required. This includes technologies such as JAMF, Active Directory, Windows, Microsoft 365 applications, and related endpoint management tools.
Experience managing support requests through an IT service management (ITSM) platform in a corporate environment. Demonstrated ability to prioritize incidents and service requests, maintain accurate documentation, meet service level expectations, and communicate effectively with end users throughout the support lifecycle.
Must have a valid driver’s license with an acceptable driving record.
Ability to lift, move or carry equipment up to 50lbs.

Nice To Haves

CompTIA A+ or comparable certification
Experience supporting hardware and software beyond standard office products including lab workstations, lab equipment, and lab software.
Experience supporting scientific, manufacturing, or regulated business environments, including familiarity with the unique technical and operational requirements of laboratory and production users.

Responsibilities

Install, configure, and troubleshoot a wide variety of hardware and software solutions through phone, web, and in-person support channels. Supported technologies include workstations, printers, thermal label printers, laboratory equipment, cameras, and other end-user devices, as well as both commercial and internally developed business applications.
Manage, prioritize, and resolve incidents and service requests through the IT service management (ITSM) system, ensuring issues are addressed within established service levels while providing timely communication and a positive support experience for end users.
Create, maintain, and improve technical documentation, knowledge articles, and support procedures to enable users and IT team members to complete recurring tasks efficiently and consistently while promoting knowledge sharing across the organization.