IT Support Technician

Schimenti Construction Company • Rye Brook, NY

4d • $55,000 - $70,000 • Onsite

About The Position

We are seeking an IT Support Technician to join our in-office team. The ideal candidate must have prior experience in the IT field, possess the ability to quickly learn new technologies, and work collaboratively in a team environment. This role will be responsible for working directly with internal and external team members to diagnose and resolve all IT service requests.

Requirements

• Minimum of 2 years of experience as a Level 1 support technician
• Self-motivated with excellent organizational and task management skills
• Proven experience testing and recommending software solutions
• Demonstrate a sense of urgency and possess the ability to troubleshoot IT issues quickly and efficiently
• Must demonstrate a customer-centric approach at all times
• Knowledge of current IT trends and solutions
• Excellent time management skills and ability to meet daily goals and deadlines
• Strong verbal and written communication and customer service skills are a must
• Demonstrate an enthusiastic positive attitude
• Ability to work primarily from the Rye Brook, NY office, travel to the Midtown Manhattan office approximately once per week, and occasional travel to project sites or other company locations as business needs require
• Applicants must be currently authorized to work in the United States on a full-time basis. We cannot consider candidates who require H-1B sponsorship or transfer.

Nice To Haves

• Prior working knowledge of Microsoft Suite, networking, video conferencing, web-based and cloud applications is preferred
• IT Certifications are a plus

Responsibilities

• Act as a first point of contact for all end users on IT-related requests
• Coordinate, schedule, and complete whenever possible all IT support tickets to expedite troubleshooting and resolutions
• Communicate with internal and external stakeholders to keep them informed on service ticket progress
• Resolve incoming Level 1 & 2 service requests and see them through to completion, escalate to team members as necessary
• Perform on-site hardware repairs & new software installations as necessary
• Responsible for executing all IT-related onboarding and offboarding of team members (hardware and software)
• Inventory and tech-stack management
• Take ownership and be a self-starter with assigned tasks as part of a team to meet and improve business technology needs

Benefits

• health insurance coverage
• life and disability insurance
• a retirement savings plan
• paid holidays and paid time off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed