IT Support Technician - Information Technology - Shift 1

NEW CARROT FARMS LLC•Bakersfield, CA

28d•$28 - $32•Hybrid

About The Position

The IT Support Technician will work various shifts supporting multiple locations across the United States. The users you will be supporting utilize technologies that include, but are not limited to, Microsoft Office, Windows End Points, RF and mobile Devices, and Network-Attached Printers. The IT Support Technician will also be responsible for level one application support, working independently and following the department SOPs and guidelines.

Requirements

Comprehensive knowledge of PC Hardware (Desktop/Laptop troubleshooting & diagnostics)
Knowledge of PC best practices for preventative maintenance
Experience with PC peripheral troubleshooting & diagnostics
Knowledge of Anti-Virus product support (virus and spy-ware cleaning)
Knowledge of Microsoft Windows 10/11 and MSO365.
Excellent customer service skills
Excellent communication skills (written and verbal language skills)
Good documentation skills (ability to enter detailed information clearly and concisely into a ticketing application)
Ability to explain technical concepts to non-technical users
Analysis & Decision-making skills (ability to make sound independent judgments, e.g. when to escalate user issues)
Ability to prioritize multiple requests and work effectively in a fast-paced environment.
Strong organizational skills and attention to detail.
Ability to maintain confidentiality and handle sensitive information appropriately.
Team player (experienced working as part of a Customer Support/Help Desk Team)
Proven analytical and hardware/software troubleshooting abilities.
Ability to learn new technologies quickly.
Strong work ethic and initiative “go-getter” attitude
High School Diploma or GED and a minimum of 2 years of Desktop Support/IT Service Desk/Help Desk experience; or equivalent combination of education and experience.
Associate degree in Information Technology, Computer Science, or a related field; or an equivalent combination of education and experience.
Minimum of 2 years of experience providing desktop, help desk, or technical support.
Experience supporting Microsoft Windows operating systems and Microsoft 365 applications.
Experience troubleshooting hardware, software, and basic network connectivity issues.
Candidates must have a verifiable history of safe vehicle operation and meet company standards for driving eligibility. This includes maintaining a clean driving record, which will be verified through a background check.

Nice To Haves

3-5 years of IT support experience in manufacturing, agriculture, food production, or distribution environment.
Industry certifications such as CompTIA A+, Network+, Security+, Microsoft Fundamentals, or related certifications.
Experience supporting ERP systems, warehouse technologies, handheld devices, and manufacturing equipment.
Experience with Active Directory, Azure Active Directory (Entra ID), Microsoft Intune, and endpoint management tools.
Familiarity with cybersecurity principles and security awareness are best practices.
Experience supporting cloud-based applications and services.
Outlook/Exchange account creation
Proficient in using the iVanti or other similar ISM tools.
Familiar with Ivanti or similar end point management tools
Experience with Apple laptops a plus
Prior experience with mobile device support (Tablets, iPad, iPhone, Android) a plus
Prior experience with Kronos, Oracle, JDE, or Red Prairie a plus
IT Asset management experience

Responsibilities

Provide users with technical support, responding to their needs and questions working independently under the department guidelines and SOPs.
Work with IT Infrastructure teams to support the rollout of new end user technology initiatives, office moves and technology enhancements.
Respond to technical emergencies and prioritize support calls efficiently and effectively.
Continuously maintain, update, and improve the documentation and SOPs for end user technologies.
Problem isolation and diagnosis for all desktops, some server and network problems
Perform Windows desktop systems support.
Install, upgrade, and configure network printing, software tools, AD basic user security set-up, and Exchange accounts.
Provide tier-one technical LAN support.
Maintain knowledge of the latest technologies
Back up the Service Desk during high-volume situations.
Performs other duties as needed or assigned