Information Technology (IT) Support Specialist
Motorola Solutions•Salt Lake, UT
•$29 - $34•Onsite
About The Position
Silvus is seeking an Information Technology (IT) Support Specialist who will report to the Senior IT Support Lead. This role provides technical support to end users, troubleshoot hardware and software issues, and maintains the company's Information Technology (IT) infrastructure. This position is fully on site, Monday through Friday, at Silvus Technologies’ Salt Lake City manufacturing facility.
Requirements
- High School Diploma or GED.
- 3 or more years of experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related procedures.
- Proficient PC skills in a Windows and IOS environment required.
- Experience with Layer 1 Networking and Cabling.
- Experience installing/uninstalling and licensing/de-licensing enterprise software.
- Highly proficient in Google Suite and Microsoft 365 (Excel, Word, PowerPoint).
- Possess a working knowledge of Microsoft Active Directory, Microsoft Entra, and Microsoft Intune.
- Strong communications and interpersonal skills with a positive, professional, and enthusiastic attitude.
- Demonstrated ability to operate as a team member, supporting company and departmental decisions, policies, and procedures.
- Must be a U.S. Citizen due to clients under U.S. government contracts.
- All employment is contingent upon the successful clearance of a background check and drug test.
Nice To Haves
- Possession of or progress toward a Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Prior experience in a fast-paced office environment.
- Linux and MacOS skills are highly desirable.
Responsibilities
- Provide technical support to end users, including troubleshooting/researching hardware and software issues on desktop or laptop systems.
- Respond to Help Desk IT support tickets in a timely manner.
- Install, configure, and maintain hardware and software.
- Develop and maintain documentation related to the company's IT infrastructure and support processes.
- Maintain an up-to-date inventory of all hardware and software assets.
- Manage on-boarding and off-boarding functions, including account creation/disabling, communication, and hardware deployment/recovery in concert with HR and Facilities.
- System configuration and deployment for all Windows, Linux, and macOS endpoints and peripherals.
- Perform other related duties of which the above are representative.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
