Information Technology (IT) Specialist

Family Services of Northeast Wisconsin • Green Bay, WI

4d

About The Position

Family Services is a nonprofit organization serving children and families throughout Northeast Wisconsin. The Information Technology (IT) Specialist supports and maintains the agency's personal computers, networks, and phone systems, working with internal clients at all levels of the organization and external vendors. The position plans, prioritizes, troubleshoots, and follows through on IT projects. It handles support requests and communications, maintains network and system software, provides server and hands-on technical support, and performs regular maintenance of voice and data networks.

Requirements

• High school diploma or GED.
• At least 2 years of experience providing high-level personal computer technical setup, repair, implementation, and network design.
• Valid Wisconsin driver's license, reliable vehicle, required auto insurance, and an acceptable driving record.
• Skills to maintain voice and data systems.
• Experience with a variety of telephone systems.
• Excellent verbal and written communication skills.
• Time management and confidentiality skills.
• Ability to meet work demands independently.

Responsibilities

• Handle and resolve incoming telephone calls, support requests, and communications in a timely and professional manner.
• Provide current information on network operation and maintain necessary hardware, network, and system software updates.
• Analyze the agency's IT needs.
• Assist in developing and implementing a Wide Area Network.
• Provide server support and hands-on technical support for equipment and software.
• Perform regular maintenance of voice and data networks.
• Plan, prioritize, troubleshoot, and follow through on IT projects.

Benefits

• Excellent benefit package.
• Staff sabbatical program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED