IT Support Technician

Union Agener • Augusta, GA

21d • Onsite

About The Position

This position requires providing 24/7 expert support, participating in audits, inspections, and readiness activities. The role includes local Helpdesk support, workstation and IT equipment deployments and support, site cell phone & Desk phone administration, and support for site printers & copiers. The technician will also serve as a backup for network and server administrators and coordinate with global teams for support to the UA Network. Server backup administration is also a key responsibility.

Requirements

• Bachelor’s Degree in Computer Science/Business Administration
• Minimum of 2 years’ experience in computer field with direct support of workstations and laptops in a Microsoft environment.
• Excellent verbal and written communication skills tailored to the appropriate audience
• Ability to work well at all levels within the organization, comfortable in a manufacturing environment
• Good interpersonal skills, planning, organization and prioritizing are essential.
• Team building skills, along with the ability to facilitate action plans.
• Must have knowledge of computer systems and software applications, including Microsoft Office applications

Nice To Haves

• Must be able to travel to all areas of the plant which may include walking, climbing various levels of stairs or ladders, at various floor levels in various buildings as well as the exterior of the building.

Responsibilities

• Provide 24/7 expert support as appropriate
• Participate in audits, inspection, and readiness activities
• Local Helpdesk support
• Workstation and IT equipment deployments and support
• Site cell phone & Desk phone administration
• Support Site Printer & Copier
• Backup for network and server administrator
• Coordinator with global teams for support to the UA Network
• Server backup administration
• Provide hands-on support to all plant personnel in a 24/7 work environment
• Be on call to provide “over the phone” or “on site” support and direction

Benefits

• Competitive Salary
• Competitive Benefits Package
• Employee Assistance Program
• 401(k) Plan + Company Match
• Vacation
• End of Year Vacation (Company Sponsored)
• Growth Opportunities to expand your career

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level