NATO Secret Cleared L1/L2 IT Support Technician – IMAC Deployment
About The Position
Work Life Group is building a team of L1/L2 IT Support Technicians for an upcoming end-user device deployment project across multiple NATO locations in Europe. We are looking for IT support professionals who already hold an active personal NATO Secret security clearance. This is a flexible project with assignments available at different NATO sites and during different project weeks. The assignment supports an end-user laptop replacement programme within NATO environments. During the deployment, users will exchange their existing laptops for new devices. Technicians will provide onsite support during the handover and assist users with login or basic technical issues where required. The role is focused on end-user and deskside support rather than infrastructure engineering or device logistics.
Requirements
- Active personal NATO Secret security clearance
- L1 or L2 IT support, Desktop Support, Deskside Support, EUC, Field Support, Service Desk or IMAC experience
- Comfortable providing onsite end-user support
- Experience troubleshooting Windows, login and basic user/device issues
- Professional working English
- Availability for at least one of the project locations/periods
Nice To Haves
- Previous experience within NATO, NCIA, defence, government or another secure environment is highly relevant.
Responsibilities
- Provide onsite support during the handover of new devices to users.
- Assist users with login or basic technical issues.
- Focus on end-user and deskside support.
Benefits
- Travel and accommodation are handled separately from the professional day rate and fully covered for assignments requiring travel.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
