IT Support Technician
About The Position
MetroSys is seeking a motivated IT Support Technician I to provide onsite IT support within a regional healthcare environment. The role supports end users, workstations, printers, peripherals, and common IT systems across hospital and clinic locations. This is an opportunity for individuals beginning their IT careers. Formal technical training, vocational education, military experience, or certifications such as CompTIA A+ are encouraged. Relevant training and demonstrated technical aptitude may substitute for professional experience. The ideal candidate is customer-focused, dependable, eager to learn, and comfortable working directly with healthcare staff in a fast-paced environment.
Requirements
- High school diploma or equivalent.
- Technical training, vocational education, military training, or entry-level IT experience.
- Working knowledge of Windows 10 and Windows 11.
- Working knowledge of Microsoft Office applications.
- Working knowledge of computer hardware and peripherals.
- Working knowledge of basic networking concepts.
- Strong customer service and communication skills.
- Ability to follow documented procedures and troubleshooting processes.
- Valid driver's license and reliable transportation for travel between facilities.
Nice To Haves
- CompTIA A+ certification or equivalent knowledge.
- Prior help desk, desktop support, field technician, or customer service experience.
- Experience supporting healthcare environments.
- Familiarity with Active Directory and Microsoft 365 environments.
- Exposure to ticketing systems such as ServiceNow, Jira, Zendesk, or similar.
Responsibilities
- Provide onsite technical support for hospital and clinic personnel.
- Troubleshoot and resolve issues involving Windows desktop and laptop systems, Microsoft Office applications, printers and multifunction devices, mobile devices and peripherals, and basic network connectivity.
- Install, configure, and deploy computer hardware and software.
- Support workstation moves, adds, and changes.
- Assist with user account support, password resets, and access-related requests.
- Document incidents, requests, and resolutions within the ticketing system.
- Escalate complex issues to senior technical teams when appropriate.
- Support IT equipment inventory and asset management activities.
- Maintain a professional and customer-focused presence in patient care and administrative environments.
- Travel to satellite healthcare facilities as needed to provide onsite support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
