IT Support Technician
About The Position
Saint George School is seeking an IT Support Technician to provide technical support to all school faculty and staff. The ideal candidate will possess excellent customer service and technical support skills, ensuring the smooth operation of all staff and student devices. Responsibilities include device preparation, maintaining an accurate IT asset inventory, and supporting networking equipment and infrastructure. This role involves close collaboration with the IT team to ensure efficient IT service delivery and may require setup and support for after-hours meetings and events.
Requirements
- Degree qualified and/or relevant professional qualification and experience
- At least 2 years of experience in a technical support role
- Experience supporting macOS, iOS, Chrome OS and Windows
- Experience using a help desk ticketing system
- Professional and patient approach to customer service
- Experience with Google Workspace and Office 365
- Excellent problem solving and troubleshooting skills
- Familiarity with wired/wireless networks
- Excellent verbal and written communication skills
- Team worker who can also be an independent self-starter
- Experience with JAMF and/or inTune
- Experience repairing Windows, MacBooks and Chromebooks
- Experience working in education
Nice To Haves
- Current Apple-certified technician a plus
Responsibilities
- Take responsibility for the smooth running of all staff and student facing desktops, laptops, tablets, AV equipment, operating systems and applications for all offices and classrooms
- Monitor the school help desk in support of all school staff and students
- Take ownership of tickets, ensuring appropriate priority is set and regular communication is in place
- Prepare staff devices for distribution
- Organize, support and manage all student devices including Chromebooks, MacBooks and iPads
- Maintain an accurate IT asset inventory
- Assist with and support AV setups for in school events
- Maintain classroom technology to support educational needs
- Manage mobile device management system for all Apple devices
- Provide technical training to staff
- Support WiFi, CCTV, IP Telephony, Cabling systems and Switches.
- Assist with and/or perform hardware repairs to broken devices
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
