IT Support Technician

Green Mountain Power•Rutland, VT

2d•Onsite

About The Position

Green Mountain Power (GMP) is seeking a motivated, dependable IT professional with strong technical and customer service skills to join our Client Services team. This is a hands-on role supporting the day-to-day technology needs of GMP employees, partners, and contractors. Responsibilities include planning, configuration, maintenance, administration, troubleshooting, and direct support of the technologies used by our office, field, and remote employees. We're looking for someone who takes pride in their work, follows through on commitments, and is willing to take ownership of problems from start to finish. The ideal candidate is collaborative, approachable, and enjoys working with others to solve problems. They bring a positive, friendly attitude to every interaction and are committed to providing exceptional service and a great technology experience for employees.

Requirements

Hands-on experience configuring, administering, managing, or supporting technologies such as: Microsoft Intune, Microsoft Entra, Microsoft Teams, Microsoft 365, JAMF, Horizon View / VMware VDI, Azure Active Directory, and associated server and administration environments.
Strong knowledge of Windows, macOS, iOS/iPadOS.
Strong knowledge of PC and Mac hardware and software troubleshooting.
Strong knowledge of mobile technologies.
Strong knowledge of remote device management and support tools.
Works well as part of a team.
Communicates clearly.
Takes feedback well.
Stays organized.
Can be counted on to follow through.
Excellent verbal and written communication skills.
Ability to explain technical information in a user-friendly way.

Nice To Haves

Experience with networking and security technologies is a plus.

Responsibilities

Provide responsive, hands-on technical support to employees, partners, and contractors.
Prepare equipment and access for new employees and coordinate technology changes when employees leave or transfer.
Troubleshoot and resolve PC and Mac hardware, software, application, and connectivity issues.
Configure, administer, maintain, and support technologies across GMP's computing environment.
Support Windows, macOS, iOS, iPadOS, and Microsoft 365 environments.
Configure and support iPhones, iPads, and their applications.
Manage devices and users using a variety of remote management and administration tools.
Take ownership of technical issues and follow them through to resolution, including efficient use of the ticket management system.
Participate in technology planning, projects, and continuous improvement of Client Services by recognizing patterns and improving the user experience.
Work collaboratively with other IT teams and step in where needed to help the team deliver excellent service.
Develop new, and maintain existing documentation while collaborating and cross training with team members.