IT Support Technician

Jabil • Florence, KY

1d

About The Position

The IT Support Technician provides technical support to end users for PCs, servers, hardware, and software applications. The role supports site IT operations, including hardware and software configuration, account and asset maintenance, backups, network and server administration, troubleshooting, and end-user training. It also assists administrators with rotational duties across network, systems, business systems, and database administration.

The technician supports customer service and continuous improvement by resolving user issues effectively, documenting processes, sharing knowledge across Jabil facilities, and identifying ways to streamline operations. The position also requires adherence to company policies, safety and health rules, confidentiality requirements, and the IT security policy.

Requirements

• Ensure adherence to company policies and procedures, including health, safety, and quality requirements.
• Maintain discretion and confidentiality concerning data, proprietary information, and IT systems.
• Interpret instructions provided in written, oral, diagram, or schedule form.
• Understand and embrace the business and IT strategic direction.
• Follow safety and health rules and regulations associated with the position and as directed by the supervisor.
• Comply with procedures in the company security policy.

Responsibilities

• Coordinate with suppliers and service providers to ensure tasks are completed.
• Monitor asset inventory and maintain inventories of computer parts and records of repairs and service performed.
• Verify backups, daily checklists, and account maintenance.
• Administer backup tape rotation.
• Serve as a point of technical escalation.
• Perform periodic software license audits.
• Create and configure ghost images for site hardware.
• Create and image MES and SAP RF scanners.
• Maintain and troubleshoot the site PBX.
• Provide on-call support.
• Identify and purchase hardware using the CER process.
• Administer network hardware, including enabling and disabling ports.
• Administer file services, print services, and terminal servers.
• Document new processes.
• Support wireless devices, such as BlackBerry devices.
• Follow procedures relating to the ISS security policy.
• Provide end-user training and technical assistance.
• Assist administrators with rotational network, systems, business systems, and database administration duties.
• Load software packages and verify that they operate correctly.
• Troubleshoot and resolve end-user problems and ensure personal computers operate correctly.
• Recreate user problems to resolve operating difficulties.
• Participate in the exchange of ideas and information within the department, encourage team input, and provide regular updates to appropriate managers.
• Identify and implement ways to reduce costs, streamline processes, and eliminate non-value-added work.
• Drive continuous improvement through trend reporting, analysis, and metrics management.
• Ensure procedures and work instructions are efficient and not redundant; suggest and implement improvements.
• Prioritize customer service by anticipating and exceeding expectations and resolving problems quickly and effectively.
• Consult the reporting manager about complex or unusual situations.
• Establish new measurement systems where possible.
• Share knowledge and information with other Jabil facilities to promote best practices.
• Perform other duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed