EPIC IT Support Technician
Eastern Panhandle Instructional Cooperative•Martinsburg, WV
•Hybrid
About The Position
The IT Support Technician will provide technical support to the programs and counties that are included in the EPIC region. This role is responsible for installing and maintaining computer systems, classroom technology, wired and wireless networks, and employee accounts. The ideal candidate is service-oriented, technically skilled at troubleshooting and repairing hardware and software issues, patient with users of varying technical abilities, and self-motivated to consistently learn.
Requirements
- Associate degree in Information Technology, Computer Science, or related field, or equivalent experience
- 1–3 years of IT support or help desk experience
- Knowledge of Windows operating systems
- Experience troubleshooting hardware, software, and network connectivity issues
- Familiarity with Microsoft 365, Google Workspace, or similar platforms
- Strong communication and customer service skills
- Ability to prioritize tasks and manage multiple requests
- Valid driver’s license
Nice To Haves
- Experience working in a school, college, or educational setting
- Knowledge of Extreme Wireless Networks, ethernet cabling, Microsoft Server
- Experience with Active Directory, device management tools, ticketing systems
- Industry certifications such as CompTIA A+, Network+, Security +
Responsibilities
- Provide technical support for hardware, software, and network issues
- Respond to help desk tickets, phone calls, and emails, in a timely manner
- Troubleshoot desktops, laptops, printers, interactive boards, and mobile devices
- Install, configure, and maintain Windows, macOS, and/or Chromebook devices
- Support classroom technology and instructional software applications
- Assist users with password resets, account access, and multi-factor authentication
- Maintain and troubleshoot local area networks (LAN), wireless connectivity, and internet access
- Assist with device imaging, software deployment, and system updates
- Assist with maintaining servers and phone system in EPIC Office
- Support technology used in classrooms, labs, and meeting spaces
- Maintain inventory of IT equipment and technology assets
- Provide technology guidance and basic training to faculty, staff, and students
- Create and maintain technical documentation and user guides
- Communicate technical information clearly to non-technical users
- Promote positive customer service and professional support standards
- Follow organizational IT security policies and data privacy standards
- Assist with antivirus management, endpoint protection, and cybersecurity awareness
- Support backup procedures and disaster recovery processes
- Maintain confidentiality of student and staff information
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
