IT Support-EPIC

Weichert Referral Associates Co., Inc.•Parsippany-Troy Hills, NJ

1d•$65,000 - $90,000•Onsite

About The Position

Weichert Insurance Agency is hiring an IT Support-EPIC at the corporate location in Morris Plains, NJ. The IT Support-EPIC is responsible for handling the daily management and optimization of the Agency Management System (EPIC), Lead Management System and other Weichert Insurance systems and resources. This position ensures systems are current with the latest releases, enhances functionality, promotes adoption of new features, and maintains updated documentation in shared folders.

Requirements

High school diploma or GED
Proficiency in Microsoft Office suite of products
Strong problem-solving and communication skills
Ability to work independently and collaboratively across departments
Knowledge of cybersecurity principles and compliance standards
Good oral and written communications skills
Ability to multitask in a fast-paced environment
Strong attention to detail
Basic math skills including addition, subtraction, multiplication, division, percentages, and fractions
Knowledge and ability to use typical office equipment (PC, calculator, fax machine, etc.)

Nice To Haves

Bachelor's degree in IT, Computer Science, or related field preferred
One (1) to two (2) years of related insurance experience preferred
Two (2) plus years of IT experience preferred
Two (2) years EPIC or other Agency management systems experience preferred
Experience with lead management systems preferred

Responsibilities

Manages and updates EPIC and related systems with current software releases and patches.
Manages the roll out of new features in EPIC to the Agency.
Serves as a technical resource for staff inquiries related to systems and logins.
Manages documentation of updates to procedures and guidelines on shared folders.
Collaborates with internal teams to improve system functionality and user experience. Works with Training to update workflows based on changes to the system.
Manages maintenance and Admin support of lead management system.
Assists with data integration with other Weichert Systems.
Assists with reporting between Weichert systems.
Serve as liaison between Weichert Insurance Agency and Weichert Corporate IT.
Assists with WIA compliance with IT/Cyber Security.
Performs other duties as assigned.