It Support Technician

TEKsystems • Norwalk, CT

10d • $23 - $30 • Onsite

About The Position

Seeking a Level 2 Onsite Support Technician based in the Norwalk, CT area who can travel to nearby client locations as needed, including Trumbull, Stamford, and Danbury. That will serve as the primary onsite technical resource for one of our healthcare clients. The ideal candidate is an outgoing, customer‑focused, and solutions‑driven technician who feels comfortable supporting users in person across all levels of the organization. You will own the day‑to‑day onsite support experience while maintaining strong alignment with the Service Delivery Manager. This role requires someone who is proactive, personable, and highly effective at troubleshooting.

Requirements

• Desktop support
• Windows 10 proficiency
• Router knowledge
• Troubleshooting skills
• Firewall knowledge
• Infrastructure understanding
• Network engineering principles
• Technical support experience
• Switches knowledge
• Customer service skills
• Hardware knowledge
• WAN knowledge
• Help desk support experience
• Network infrastructure understanding
• Virtualization experience
• VMware experience
• Strong critical and analytical problem-solving skills
• Excellent verbal and written communication
• Exceptional attention to detail and highly organized
• Comfortable multi-tasking
• Comfortable being representative while onsite with clients
• Valid driver's license

Nice To Haves

• A+ certification
• Network+ certification
• Windows Desktop certification
• Experience in a Managed Service Provider or consulting environment
• Experience with ConnectWise, Automate Control and Manage

Responsibilities

• Serve as the primary onsite technical resource for a healthcare client.
• Provide day-to-day onsite support experience.
• Maintain strong alignment with the Service Delivery Manager.
• Troubleshoot technical issues effectively.

Benefits

• Medical
• Dental
• Vision
• Critical Illness
• Accident
• Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed