IT Support Technician
About The Position
Electroimpact is a globally recognized leader in aerospace automation, providing custom-engineered solutions to the world's top aircraft manufacturers. As an engineer-led company, we prioritize innovation, precision, and building everything in-house -- from concept to installation. We are seeking an on-site IT Support Technician with a strong emphasis in hardware. This hybrid role involves supporting end-user systems, server maintenance, and troubleshooting of existing IT hardware resources. The ideal candidate will have relevant certifications and technical aptitude, with the ability to work across teams and adapt to a dynamic environment.
Requirements
- Associate's or Bachelor's degree in Information Technology, Computer Science or related field
- 1-3 years of experience in IT support or network administration required
- Strong troubleshooting and problem-solving abilities
- Familiarity with network protocols, IP addressing, and VLANs
- Excellent written and verbal communication skills
- Ability to work independently and collaboratively across departments
- Willingness to learn and adapt to new technologies
- Flexible hours and overtime availability when needed
- Ability to lift up to 30 lbs. and perform physical tasks such as cable routing and equipment setup
- Background check and drug screen required
Nice To Haves
- Network+ certification
- CCNA certification
- Fortinet NSE certifications
- Juniper certifications
- A+ certification
Responsibilities
- Provide technical support for desktops, laptops, printers, and other end-user devices
- Assist with network infrastructure setup, maintenance, and troubleshooting (firewalls, switches, routers)
- Support user account management, permissions, and security protocols
- Document procedures and maintain accurate records of system configurations and changes
- Collaborate with IT and engineering teams to support automation systems and secure connectivity
- Participate in system upgrades, patching, and hardware refresh projects
- Respond to helpdesk tickets and escalate issues when needed
- Triage user walk-ups
Benefits
- 401(k) matching
- Health, dental and vision insurance
- Flexible Spending and Health Savings Accounts
- Life Insurance
- Paid time off
- Parental Leave
- Profit sharing
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
