IT Support Technician

Bumper to Bumper Auto Parts•Little Rock, AR

20h•Onsite

About The Position

The IT Support Technician role is to ensure proper computer operation so that the users can accomplish business tasks for Bumper to Bumper Auto Parts. Answering customer questions and assists in resolving customer problems. Must be able to manage multiple tasks and demands at the same time in an environment that is fast paced and moderately stressful at times. Problem resolution may include the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands on help at the desktop level. Check us out at btbautoparts.com and apply today! Today, Replacement Parts, Inc. and Crow Burlingame is made up of a corporate staff, wholesale auto parts and automotive paint store locations, and our warehouse division, Parts Warehouse Inc. (PWI). We employ over 1,400 employees, in twelve (12) states, working at approximately 220 locations, all operating in the aftermarket automotive parts, paint, and heavy-duty parts business. In 2019, our company celebrated 100 years of serving our communities as a privately held business and proud to be part of the "Bumper to Bumper Auto Parts" family.

Requirements

Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Basic knowledge of computer hardware, experience with desktop and server operating systems, working knowledge of a range of diagnostic utilities, and knowledge of the Microsoft Office suite of products.
A valid driver's license with a clean driving record is required.

Nice To Haves

Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; keeps technical skills up to date.
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance.
Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form.
Cooperation - Exhibits tact and consideration.
Attendance/Punctuality - Is consistently at work and on time.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments.
Quality - Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality.
Quantity - Meets productivity standards; completes work in timely manner.

Responsibilities

Ensure that end users are receiving the appropriate assistance; receiving, prioritizing, documenting, and actively resolving end user help requests
Delivering support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives
Following all procedures related to the identification, prioritization, resolution and follow up of end user help requests, including the monitoring, tracking, and coordination of help desk functions; and troubleshooting applications and software for all internal customers, such as operations, development, and other business units
Problem resolution or support may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.
Perform other incidental and related duties as required or assigned.