IT Support Technician
About The Position
Nathan & Nathan is seeking an Entry-Level IT Support Technician to join our in-office IT team with a clearly defined growth path toward a Junior Security Administrator role. This position is ideal for someone early in their IT career who enjoys hands-on support work, structured learning, and wants exposure to cybersecurity operations in a professional services environment. The role is intentionally designed with an 80% focus on core IT support and 20% exposure to security systems, ensuring a strong operational foundation before assuming higher-risk responsibilities.
Requirements
- Basic understanding of IT support fundamentals
- Familiarity with Windows operating systems
- Willingness to work on-site
- Strong documentation and communication skills
- Ability to follow structured processes and checklists
Nice To Haves
- Interest in cybersecurity or systems administration
- Familiarity with ticketing systems and inventory tools
Responsibilities
- Serve as the primary intake point for all IT helpdesk tickets
- Accurately document, categorize, and prioritize tickets in Zendesk
- Resolve Tier 1 IT support issues, including account lockouts and password resets, hardware setup and basic troubleshooting, and Microsoft 365 and Active Directory user support
- Escalate Tier 2 issues to senior IT staff when appropriate
- Maintain clear communication with end users throughout the support process
- Close tickets with complete, professional documentation
- Execute user onboarding and offboarding using established checklists
- Provision and deprovision access in Microsoft 365, Active Directory, and KnowBe4
- Coordinate with IT leadership during initial onboarding periods
- Ensure all access changes are properly documented
- Maintain accurate hardware inventory using SnipeIT and PDQ Inventory
- Perform weekly inventory checks to ensure correct user-to-device assignments, timely logging of new hardware, and proper retirement of decommissioned assets
- Produce audit-ready inventory logs
- Observe and shadow IT leadership in vulnerability scanning and remediation (Tenable.io), endpoint protection monitoring (Bitdefender), and patch management processes (WSUS)
- Learn firm security standards, remediation workflows, and escalation procedures
- Participate in guided vulnerability and patch cycles under supervision
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
