IT Support Technician - Remote
About The Position
WheelHouse IT is a growing Managed Service Provider (MSP) dedicated to delivering exceptional IT support and customer service to businesses nationwide. We are seeking a motivated and customer-focused Tier 1 Support Technician to join our Service Desk team in a contract-to-hire capacity. This is an excellent opportunity for someone with MSP experience who enjoys troubleshooting technical issues, supporting end users, and growing their IT career in a fast-paced environment. This position is open to remote candidates residing in the United States, excluding WA, CA, AK, NV, CO, and OR. Preference will be given to candidates located in Midwest states and Central Time Zone areas.
Requirements
- Minimum 1 year of Managed Service Provider (MSP) experience required
- Minimum 1 year of technical support experience
- Experience supporting Microsoft 365
- Experience supporting Windows desktop operating systems
- Experience supporting Active Directory
- Experience supporting network connectivity and troubleshooting
- Strong customer service and communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong troubleshooting and problem-solving abilities
- Reliable internet connection and dedicated workspace for remote work
Nice To Haves
- CompTIA A+, Network+, or equivalent technical training
- Experience with ConnectWise Manage or similar PSA platforms
- Experience with ConnectWise Automate, LabTech, or similar RMM tools
- Familiarity with Server hardware
- Familiarity with RAID configurations
- Familiarity with iLO/DRAC management
- Familiarity with Backup and disaster recovery solutions
- Familiarity with Bare metal restores
- Familiarity with SSL certificates, domain registrars, and web hosting providers
Responsibilities
- Provide remote support for desktops, laptops, mobile devices, printers, and peripheral equipment
- Troubleshoot Microsoft 365, Windows operating systems, Active Directory, and networking issues
- Support LAN/WAN connectivity and network infrastructure
- Document all work performed within the PSA system, ConnectWise experience desired.
- Escalate complex issues appropriately while maintaining ownership of the client experience
- Assist with client onboarding, deployments, and technical projects as needed
- Support cloud-hosted and customer-managed environments
- Deliver professional, responsive, and customer-focused service
Benefits
- Contract-to-hire opportunity - potential for permanent employment based on performance and business needs
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
