Remote IT Support

Burjline Builders • New York, NY

3d • Remote

About The Position

At TauRx, our mission is to make a positive difference in the lives of individuals, carers, and families affected by neurodegenerative diseases. We are pioneering treatments for Alzheimer's disease and other related disorders, focusing on early intervention to improve patient outcomes. With decades of research and recent advancements in clinical trials, we aim to address one of the world's greatest unmet medical needs in dementia care. We are seeking a diligent and technically skilled IT Support professional to join our team. This is a remote role, with both full-time and part-time positions available. The successful candidate will provide essential first-line technical support to our dedicated team of researchers and staff, ensuring our IT systems run smoothly and efficiently. This role is crucial in enabling our team to focus on their pioneering work without technological interruption. You will be the first point of contact for all IT-related queries, playing a vital part in maintaining our operational effectiveness.

Requirements

• Proven experience in an IT helpdesk, technical support, or a similar role.
• Strong working knowledge of Windows and macOS operating systems.
• Proficiency in supporting the Microsoft 365 suite (including Teams, SharePoint, and Outlook).
• Excellent problem-solving and analytical skills with a logical approach to troubleshooting.
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• A self-motivated and organised individual, capable of working independently in a remote environment.

Nice To Haves

• Experience with remote desktop applications and helpdesk software is highly desirable.
• A recognised IT qualification (such as CompTIA A+ or a Microsoft certification) would be an advantage.

Responsibilities

• Provide timely and effective first-line technical support to all staff via email, telephone, and remote-support tools.
• Diagnose and resolve hardware, software, and networking issues for both Windows and macOS systems.
• Install, configure, and maintain computer systems, software applications, and peripheral devices.
• Manage user accounts, permissions, and access rights across various platforms, including Microsoft 365.
• Assist with the IT onboarding process for new employees, ensuring they have the necessary equipment and access from day one.
• Log all incidents and service requests accurately within our IT ticketing system.
• Escalate unresolved or complex issues to senior IT personnel in a timely manner.
• Contribute to the creation and maintenance of IT support documentation and user guides.
• Ensure company security policies and procedures are followed at all times.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed