IT Support Technician (Tier 1/Tier 2) – Baltimore Area

Baltimore Consulting•Hunt Valley, MD

2d•$50,000 - $65,000•Hybrid

About The Position

Baltimore Consulting is a growing Managed Services Provider (MSP) that delivers IT, cybersecurity, cloud, and consulting services to organizations throughout the Baltimore region. We support a wide variety of clients and industries, giving our team members exposure to diverse technologies, environments, and business challenges. We're looking for motivated IT professionals who enjoy solving problems, helping people, and continuously learning new technologies. Whether you're supporting end users, troubleshooting Microsoft 365 issues, deploying devices, or assisting with infrastructure projects, no two days are the same. If you're looking for an opportunity to accelerate your career, build broad technical experience, and work alongside a team that values collaboration and customer service, we'd love to hear from you.

Requirements

2+ years of professional IT support experience in a help desk, service desk, MSP, or internal IT environment preferred
Strong troubleshooting and problem-solving skills
Excellent verbal and written communication skills
Ability to work independently and as part of a team
Customer-focused mindset with a passion for helping others
Reliable transportation for client visits throughout the Baltimore metropolitan area

Nice To Haves

Experience working for an MSP or supporting multiple organizations
Experience with Microsoft 365 administration
Experience with Azure / Entra ID
Experience with networking and firewall troubleshooting
Experience with PowerShell
Technical certifications such as Microsoft, CompTIA, Cisco, or equivalent
Strong prioritization and time-management skills
Curiosity and a desire to continuously learn
Ability to translate technical concepts into plain English
A team-first attitude and willingness to share knowledge
Ability to stay organized while managing multiple tasks and projects
Professionalism and accountability when working independently

Responsibilities

Respond to client support requests via phone, email, and ticketing systems
Troubleshoot hardware, software, networking, and cloud-related issues
Provide remote support and occasional onsite support at client locations
Escalate complex issues when necessary while maintaining ownership of client communication
Participate in a shared rotating after-hours on-call schedule (roughly 1 week every 8-10 weeks)
Assist with client onboarding, technology rollouts, and infrastructure projects
Document issues, resolutions, and technical procedures
Deliver exceptional customer service and maintain strong client relationships