IT Support Technician in Stoughton MA

Tempus Unlimited•Stoughton, MA

1d•Hybrid

About The Position

Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency encourages the inclusion of people with disabilities in mainstream social, recreational, family, and work activities. The IT Support Technician works with various departments to improve efficiency and workflows through technology. The role installs, tests, and maintains personal computing and network hardware and software; diagnoses and repairs equipment; supports users by phone, onsite, and remotely; troubleshoots network performance; documents completed work; and assists system and network administrators. The position also evaluates user and system needs, manages a parts and supplies inventory, produces support documentation, and completes projects assigned by the IT Manager with limited supervision. The position is based at the Stoughton, Massachusetts office. Training is in person for two to three weeks, with a hybrid arrangement available afterward. Travel is required as needed, and the role participates in an on-call rotation. Employment offers are contingent on satisfactory background-check results.

Requirements

Associate degree or equivalent experience.
Ability to work independently and self-motivate, with the ability to plan and initiate work.
Strong understanding of personal computing equipment, computer software applications, and networking equipment.
Experience with TCP/IP, DNS, and Active Directory.
Ability to lift 25 pounds and meet the stated physical demands of the job.
Satisfactory background-check results are required for employment.

Nice To Haves

Two to five years of IT support or Help Desk experience in a user-oriented environment.

Responsibilities

Install, test, and maintain personal computing and network hardware and software on local and wide area network connections.
Perform diagnostic tests and modify or repair hardware to the board or component level.
Work with users by phone or onsite to evaluate and resolve technical issues.
Establish and maintain an inventory of personal computer parts, supplies, and computer center-related materials.
Evaluate existing systems and user needs; analyze, design, recommend, and implement system changes.
Troubleshoot network performance issues.
Provide remote support for offsite users.
Record completed work in an incident-tracking application.
Assist and provide backup to System Administrators and the Network Administrator.
Produce support documentation.
Plan, initiate, and complete projects assigned by the IT Manager, completing assigned tasks with limited supervision.
Work with departments to improve efficiency and workflows using new technologies.
Perform other duties assigned by the IT Manager.
Travel as needed.