IT Support Technician (Hybrid/Dallas, TX)

Just Right Reader•Irving, TX

3d•Hybrid

About The Position

Just Right Reader is seeking an IT Support Technician to join their Technology team in Dallas. This role will serve as the primary hands-on IT resource for employees in the office, while also collaborating closely with remote Technology and Engineering teams. The ideal candidate is a problem-solver who takes ownership, thrives working independently, and collaborates effectively across the organization. Responsibilities include setting up new equipment, resolving technical issues, and ensuring a positive employee experience through prompt and professional support.

Requirements

3 - 5 years of experience in IT support, help desk, or desktop support.
Experience administering Microsoft 365, including the Microsoft Admin Center.
Experience supporting Google Workspace.
Strong Windows troubleshooting skills, including Microsoft Office, web browsers, printers, and common business applications.
Experience using a ticketing platform such as Zendesk, Jira Service Management, or ServiceNow.
Strong troubleshooting and customer service skills.
Able to manage multiple priorities and stay organized.
Comfortable working independently while collaborating with a remote team.
A practical approach to solving technical problems.
Clear communication and the ability to explain technical issues in plain language.
Strong organizational skills and attention to detail.
A willingness to take ownership and follow issues through to completion.
A customer-first mindset and a genuine desire to help people.

Nice To Haves

Experience with PowerShell.
Experience managing devices with Microsoft Intune or another endpoint management platform.
Familiarity with identity and access management solutions.
Working knowledge of DNS, DHCP, VPNs, and Wi-Fi.
Experience supporting remote or hybrid employees.

Responsibilities

Set up and deploy Windows and Apple laptops for new and existing employees.
Install software, configure devices, and prepare user accounts.
Manage incoming support requests through Zendesk, keeping tickets organized and moving toward resolution.
Troubleshoot hardware, software, Microsoft 365, Google Workspace, networking, and other day-to-day technology issues.
Escalate issues when needed while staying engaged until the problem is resolved.
Work closely with remote Technology and Engineering team members on more complex support requests.
Administer Microsoft 365, including user accounts, licensing, device management, and security settings.
Manage Google Workspace accounts and assist with user provisioning and troubleshooting.
Support employee onboarding and offboarding by preparing accounts, equipment, and access.
Track laptops, accessories, and other IT assets using MDM application.
Keep support documentation current so common issues can be resolved consistently.
Look for recurring problems and suggest practical improvements to reduce support requests and improve the employee experience.