IT Desktop Technician (Dallas, TX) - Austin Industries

Austin Careers•Dallas, TX

2d•Hybrid

About The Position

Austin Industries is seeking an IT Desktop Technician for its corporate headquarters in Dallas, Texas. This role will provide general and escalated support to all Employee-Owners across all headquarters, offices, and jobsites of Austin's operating companies. The technician will be responsible for the coordination, installation, and implementation of all IT hardware and software, including laptops, desktops, tablets, iPads, docking stations, monitors, audio/video equipment, phones, and wireless devices.

Requirements

2+ years of experience in computer technology support or a related area.
Excellent communication (written and verbal), analytical, customer service, and interpersonal skills.
Ability to work in a fast-paced, deadline-driven environment.
Must be legally authorized to work for ANY employer in the United States.
Must be available to work at Austin Bridge & Road headquarters in Coppell, Texas as needed per rotating schedule.
Must be available to travel to jobsites at least once every quarter.

Nice To Haves

An associate degree in computer technology, information systems, or a related field.
Azure Fundamentals Certificate.

Responsibilities

Provide on-site and remote maintenance and troubleshooting for computer hardware, peripherals, software, viruses, network connections, and mobile device configuration.
Recognize, diagnose, and resolve common system issues, potentially using remote desktop screen sharing software.
Respond to telephone calls, emails, and ticket requests for technical support.
Perform software and hardware installations and updates.
Provide audio/video conference setup and support.
Provide printer/scanner setup and support.
Document, track, and monitor problems to ensure timely resolution.
Assist the Asset department with imaging new and upgraded equipment.
Track and document recurring problems and recommend corrective actions.
Perform additional duties as assigned.