IT Desktop Technician (Dallas, TX) - Austin Industries

Austin Bridge & Road•Dallas, TX

3d•Onsite

About The Position

Austin Industries has an outstanding opportunity for an IT Desktop Technician at our corporate headquarters in Dallas, Texas. The IT Desktop Technician will provide general and escalated support to all Employee-Owners at all headquarters, offices, and jobsites of all Austin operating companies. They’ll focus on coordination, installation and implementation of all IT hardware and software including but not limited to, laptops, desktops, tablets, iPads, docking stations, monitors, audio/video equipment, phones, and wireless devices.

Requirements

Be available to work at Austin Bridge & Road headquarters in Coppell, Texas as needed per rotating schedule
Be available to travel to jobsites at least once every quarter
Applicants must be legally authorized to work for ANY employer in the United States. Austin Industries is unable to sponsor or take over sponsorship of an employment visa for this position.

Nice To Haves

An associate degree in computer technology, information systems, or related field preferred but not required
Azure Fundamentals Certificate preferred
Knowledge of commonly-used concepts, practices, and procedures within field
Excellent communication (written and verbal), analytical, customer services, and interpersonal skills
Ability to work in a fast-paced, deadline driven environment
2+ years of experience in computer technology support or related area

Responsibilities

Provide on-site and remote maintenance, troubleshooting for computer hardware, peripherals, software, virus, network connection and mobile device configuration
Recognize, diagnose, and resolve common system issues; may use remote desktop screen sharing software to quickly and accurately assist users with issues
Responds to telephone calls, emails and ticket requests for technical support
Software and hardware installations, updates and troubleshooting
Audio/video conference setup and support
Printer/scanner setup and support
Document, track and monitor the problems to ensure a timely resolution
Assist Asset department with imaging of new and upgraded equipment
Track, document recurring problems, and recommend corrective actions to the appropriate IT team