IT Support Technician - Temporary

Theradex Oncology

5d•Hybrid

About The Position

Theradex Oncology is a full-service CRO specializing in oncology, managing global oncology trials and programs. Founded in 1982, the company has expanded to work with industry sponsors developing cancer therapeutics. This temporary position is for an IT Support Technician at the Princeton, NJ Headquarters, operating in a hybrid work model. The role involves supporting sponsors in the development of cancer therapies within an environment for highly motivated individuals.

Requirements

Bachelor’s Degree or IT Certification
Minimum 3 years of experience in end-user support and computer builds.
Conduct work activities in compliance with all relevant regulations, ICH, CFR guidelines, company policies, and procedures.
Knowledge and understanding of Regulatory Guidelines for using computer systems in clinical studies.
Experience with using Microsoft O365/Intune for managing and maintaining endpoints.
Exceptional interpersonal and communication skills (written and verbal).
Analytical, problem solving and technical skills.
Skillful with Microsoft operating systems.
Experience with Microsoft 365 administration console: Identity/Azure, Intune, Exchange, Teams, SharePoint.
Experience with SonicWall VPN administration console.
Experience using RMM tools such as N-Able.
Skilled in diagnosing and resolving software and hardware problems.
Proficient in IT Helpdesk Software, such as Jira Service Desk.
Extremely organized and detail oriented.
Ability and desire to learn new skills and technology as required.
Ability to lift and carry up to 30 lbs.

Responsibilities

Perform laptop builds for new hires and replacements for existing employees leveraging Microsoft O365/Intune.
Manage and maintain end users’ mobile devices via the Verizon Wireless portal and Microsoft O365/Intune.
Train end-users on hardware functionality and software programs.
Provide support to end users on a variety of issues. Identify, research, and resolve technical problems. Troubleshoot and solve PC issues remotely.
Provide first and second tier helpdesk support for end users and end-user equipment.
Document, track, and monitor ongoing issues to ensure a timely resolution.
Set up and configure new hire systems: Laptop, VPN, Mobile phone, Hotspot/Wireless Router.
Assist in maintaining an up-to-date list of employees' hardware assets.
Assist in the creation of technical and working instruction documentation as needed.
Create user accounts and is proficient with Active Directory.
Conduct new hire onboarding technology orientation training sessions and makes changes to orientation documentation and onboarding sessions as needed.