IT Support Technician

Cynet Systems • Columbia, SC

2d

About The Position

Provides frontline technical support to faculty, staff, and students in person, remotely, and through the service-request process. Diagnoses and resolves common issues involving Windows and macOS computers, software, user accounts, and network connectivity. Assists with workstation setup, equipment replacement, technology deployments, employee onboarding and offboarding, and office moves. Documents work performed and escalates issues requiring advanced troubleshooting or administrative access. Provides frontline support for classroom, conference-room, and audiovisual technologies including projectors, microphones, and cameras. Assists with technology support for meetings, instructional activities, livestreams, and hybrid events. Performs routine equipment checks to ensure classrooms and meeting spaces are ready for use. Assists with the setup, deployment, maintenance, and support of Windows, macOS, and mobile devices. Installs approved software and performs routine software and operating-system updates. Assists with device enrollment and maintains standardized workstation configurations. Assists with technology inventory and equipment tracking. Performs routine tasks within systems such as Microsoft Intune, Jamf, or Active Directory under direction. Works collaboratively with technology partners and follows established technical documentation.

Requirements

• High school diploma or equivalent and demonstrated knowledge or experience supporting computers, technology, or end users.
• Basic knowledge of computer hardware, software, operating systems, and peripherals.
• Ability to troubleshoot common computer and technology problems.
• Familiarity with Windows environments.
• Ability to learn new technologies, systems, and procedures.
• Ability to follow technical instructions and established procedures.
• Ability to recognize when an issue should be escalated to more experienced IT staff.
• Strong customer-service and interpersonal skills.
• Strong verbal and written communication skills.
• Windows.
• macOS.
• Hardware Troubleshooting.
• Software Support.
• Peripherals.
• Audiovisual Equipment.
• Microsoft 365.
• Active Directory.
• Microsoft Intune.
• Jamf.
• Customer Service.

Nice To Haves

• Associate degree or technical certification in information technology, computer science, or information systems.
• Familiarity with Windows 10/11.
• Familiarity with macOS.
• Familiarity with Microsoft 365.
• Familiarity with basic networking concepts.
• Familiarity with Active Directory.
• Familiarity with Microsoft Intune.
• Familiarity with Jamf.
• Familiarity with mobile devices.
• Familiarity with classroom or audiovisual technology.
• Familiarity with Microsoft Teams, Zoom, or similar conferencing technologies.

Responsibilities

• Provides frontline technical support to faculty, staff, and students in person, remotely, and through the service-request process.
• Diagnoses and resolves common issues involving Windows and macOS computers, software, user accounts, and network connectivity.
• Assists with workstation setup, equipment replacement, technology deployments, employee onboarding and offboarding, and office moves.
• Documents work performed and escalates issues requiring advanced troubleshooting or administrative access.
• Provides frontline support for classroom, conference-room, and audiovisual technologies including projectors, microphones, and cameras.
• Assists with technology support for meetings, instructional activities, livestreams, and hybrid events.
• Performs routine equipment checks to ensure classrooms and meeting spaces are ready for use.
• Assists with the setup, deployment, maintenance, and support of Windows, macOS, and mobile devices.
• Installs approved software and performs routine software and operating-system updates.
• Assists with device enrollment and maintains standardized workstation configurations.
• Assists with technology inventory and equipment tracking.
• Performs routine tasks within systems such as Microsoft Intune, Jamf, or Active Directory under direction.
• Works collaboratively with technology partners and follows established technical documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED