IT Support Technician - Bilingual in Korean REQUIRED

SBT Global, Inc.•Columbia, NC

8d•Onsite

About The Position

The IT Support Technician provides onsite IT support at a facility in Columbia, North Carolina. The role focuses primarily on day-to-day support for Windows-based PCs and operating systems, hardware, software, peripherals, and general troubleshooting, helping ensure end users and business operations receive timely technical assistance. The position supports both office and manufacturing environments and may offer a future opportunity to transition into a Manufacturing Execution System (MES) Operator role, depending on operational needs.

Requirements

Previous experience in IT support, desktop support, helpdesk, or PC/OS administration.
Hands-on experience supporting Microsoft Windows operating systems.
Knowledge of desktop and laptop hardware installation, maintenance, and troubleshooting.
Experience installing and troubleshooting business applications and peripheral devices.
Basic understanding of networking concepts, including TCP/IP, LAN, Wi-Fi, and VPN.
Familiarity with user account administration and general IT support procedures.
Strong troubleshooting, problem-solving, and communication skills.
Ability to provide technical support independently in an onsite environment.
Strong organizational skills and the ability to manage multiple support requests.
Bilingual Korean language ability is required.

Nice To Haves

Experience supporting IT systems in manufacturing, automotive, logistics, or warehouse environments.
Familiarity with Active Directory, Microsoft 365, and remote support tools.
Experience with PC imaging, workstation deployment, and IT asset management.
Basic understanding of MES or other manufacturing IT systems.
CompTIA A+, Network+, or Microsoft-related certifications.
Experience coordinating with corporate IT teams or external technical support vendors.

Responsibilities

Provide onsite technical support for desktop computers, laptops, and Windows operating systems.
Install, configure, maintain, and troubleshoot PC hardware, software, and peripheral devices.
Diagnose and resolve operating system errors, application issues, and hardware malfunctions.
Perform PC setup, system imaging, software installation, and device replacement.
Support operating system updates, security patches, and routine system maintenance.
Assist with user account setup, password resets, and basic access-related issues.
Respond to employee IT support requests and troubleshoot technical issues.
Provide Tier 1 and basic Tier 2 support for hardware, software, and connectivity problems.
Troubleshoot printers, scanners, monitors, and other workplace IT equipment.
Document technical issues, troubleshooting steps, and resolutions.
Escalate complex technical issues to appropriate IT teams or vendors.
Maintain accurate IT asset and equipment records.
Troubleshoot basic LAN/Wi-Fi connectivity and network access issues.
Assist with workstation deployment, equipment replacement, and IT inventory management.
Coordinate with internal IT teams to support stable daily IT operations.
Support IT-related activities in office and manufacturing environments.
Follow company IT security policies and operational procedures.