Lake Compounce - Seasonal IT Support Technician

Splish Splash Water Park • Bristol, CT

1d • Hybrid

About The Position

The IT Support Technician will assist with the set-up and maintenance of all networking systems for all Lake Compounce IT infrastructure, as well as provide IT support for special events. This position is responsible for the installation and modification to office and park computer hardware and software systems, while also providing technical advice and support to system users.

Requirements

• Must be at least 18 years of age to comply with Connecticut Child Labor Laws.
• Ability to work flexible schedule, including evenings, weekends, and holidays.
• Ability to frequently work hours that extend beyond 9 AM to 5 PM, particularly during the operating season.
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner.
• Ability to handle high-pressure situations, meet the demands of constant deadlines, and coordinate multiple priorities in a dynamic environment.
• Must possess strong technical aptitude with a wide variety of hardware, software, and office equipment.
• Ability to prioritize, triage, and successfully resolve IT issues and emergencies.
• Must be proficient in Microsoft Office products.
• Must possess strong written and verbal communication skills.
• Must possess strong attention to detail and problem-solving abilities.
• Ability to follow direction, multi-task, and work as part of a team as well as independently.

Nice To Haves

• Associate’s degree, Bachelor’s degree, or technical certification in IT, Computer Science, or related discipline preferred; Equivalent work experience will also be considered.
• 1-2 years of work experience as an IT Technician or Support role preferred.
• Previous IT Help Desk experience is a plus.
• Previous POS Setup / Troubleshooting skills is a plus.
• Spanish or other bilingual language skills are a plus.

Responsibilities

• Assist with the set-up and maintenance of all networking systems for all Lake Compounce IT infrastructure.
• Provide IT support for special events.
• Responsible for the installation and modification to office and park computer hardware and software systems.
• Provide technical advice and support to system users.
• Independently perform troubleshooting, maintenance, repair, and installation activities such as assembling and installing new personal computers, peripheral equipment, networks, and communications equipment.
• Provide direct user support for all assigned users' software and hardware needs.
• Support computer equipment or units of local area networks requiring use of standard interface protocols.
• Assist with installation and cabling, user support, backups, and IT documentation.
• Assist with configuration of various IT Systems (workstations) throughout the organization’s facilities and festival grounds.
• Provide support to users relating to both hardware and software problems on their personal computers.
• Perform preventive maintenance for computer, data communication, and/or peripheral equipment; test and adjust to appropriate standards.
• Fabricate cables for use in interfacing peripherals with computers, other peripherals, and networks.
• Maintain computer network documentation and update computer maintenance manuals, as needed.
• Provide request status updates and/or project completion updates to leadership or end users, via voicemail, e-mail or in-person communication.
• Communicate outages and estimated times for correction to internal (and sometimes external) IT stakeholders.
• Assist with the take down, removal, and/or storage of workstations for festivals and events.
• Maintain PCI standards and compliance with all applicable hardware/software.
• Perform all other duties assigned by leadership.

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Lake Compounce and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED