IT Support Technician II - Los Angeles

Interlaced•Los Angeles, CA

11d•Hybrid

About The Position

Interlaced is a cloud-focused IT, Security, and AI services provider that offers outsourced technology management to innovative businesses globally. We specialize in designing, implementing, and supporting advanced technology infrastructure to help clients scale and achieve their missions. We differentiate ourselves by being cloud-focused (with training provided for necessary skills), offering professional development pathways and training programs, and working with cutting-edge clients in forward-thinking industries such as tech startups, biotech, and digital agencies. We are experiencing significant growth and are seeking a full-time IT Support Technician II in Los Angeles to join our team of innovative, technology-loving individuals who are passionate about building something amazing together. This role requires knowledge of common business technologies, experience in diverse technical environments, and familiarity with cloud infrastructure components. The ideal candidate possesses a strong technical skill-set, stays current with technology trends, and can quickly adopt new techniques and processes. Excellent interpersonal skills are essential for interacting with clients at all levels, from front desk staff to CEOs, and the ability to simplify complex technical solutions for end-users is a must.

Requirements

Knowledge of common business technologies.
Experience working in diverse technical environments.
Experience with various cloud infrastructure components.
Technical skill-set.
Ability to stay up to date with the latest technology trends.
Ability to quickly incorporate new techniques and processes.
Personable and able to interact with each level of the client's business.
Ability to simplify complex technical solutions and convey them to end users.
Minimum of 3+ years working in IT, with a focus on help desk and customer support.
Dedicated working environment/home office with stable internet connection.
Availability to work from 7am - 4pm Pacific Time, Monday through Friday excluding holidays.

Nice To Haves

Basic knowledge and proficiency in Meraki, MacOS, Windows Desktop OS, Microsoft Azure, Microsoft 365, Google Workspace, Slack, OneLogin, SentinelOne, SPF, DKIM, DMARC, DNS Filter, Datto / Backupify, Comet Backup, Zoom, Microsoft Teams, RingCentral, Addigy, Microsoft Intune.